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Chandler, AZ Car Consumer Discussions

Re: RX 350 purchase [tmacb3]

by az602 on Sun Nov 01 21:44:33 PST 2009

tmachb3: Bell Lexus is the same dealer that didn't honor their coupon (see my post above). I have written letters to the BBB and State Attorney General to document my experience there. I ended up purchasing at Lexus of Chandler.

rx confusing

by tmacb3 on Sun Nov 01 16:33:39 PST 2009

Confusing... "Turned out we saved about $1500 buying the car at another dealership (Lexus of Chandler). We ended up purchasing our Lexus from Superstition Springs Lexus (Mesa Arizona)." Yea, it is confusing the way I wrote it. What I meant was that the sales rep who waited for four days to get back to me was from Chandler Lexus, We saved about $1500 going with Superstition Springs Lexus. Sorry.

Re: RX 350 purchase [tmacb3]

by sanish on Sun Nov 01 15:33:35 PST 2009

Confusing... "Turned out we saved about $1500 buying the car at another dealership (Lexus of Chandler). We ended up purchasing our Lexus from Superstition Springs Lexus (Mesa Arizona)." Enjoy your RX...I'm waiting for some incentives on 2010 model when 2011 model arrives in Feb-March. Bell and Arrowhead Lexus seems to be the worst dealers in sales and service and both are owned by the same group, I suppose.

RX 350 purchase

by tmacb3 on Sun Nov 01 13:02:04 PST 2009

Purchased a 2010 AWD rx350. MSRP was $48,669. Paid $44,384 before taxes and fees. I shopped three cities (in person visits, San Diego, Phoenix and Las Vegas). The difference in how we were treated and how much the dealership would deal was striking. Worst experience (how we were treated) was Bell Lexus in Phoenix. Specifically, it was obvious from the time we walked into the door that we were not the usual Lexus customer (i.e. trying to negotiate best deal and not taking their automatic $2000 discount off of MSRP). Several times the sales rep brought up concerns regarding identity theft as they made several requests for our identification (email address, driver lic numbers, two requests for home address verification). Numerous references to "those people" who only purchase and drive "domestic" cars (ironically, they would include Toyota and Nissan in that discussion). We were in the show room for about three hours. After about 2 hours, we had to ask for water. They brought two paper cups of water with ice in them. Lexus of Las Vegas treated us ok but would not budge from $2250 off MSRP. Kearny Mesa Lexus (San Diego), treated us very well (Ask for Pat) , but would not agree to come down to my request of $4,500 off MSRP. Regard to Calf dealships, the doc fee's by state regulation is only $55 compared to an unlimited fee by the dealerships in Ariz. Make sure when you are in your final stage of negotiation that inquire about this. Worst sales rep phrase, "Don't let price get in your way to buy this car" (Pat, Kerny Mesa Lexus). Biggest mistake a sales rep made: I told the rep what we would pay for the car, minus our trade in. Rep indicated that he had the car, sounded like they could do the deal but, would call back to verify trade in amount. Didn't call back for four days...we were on our way to purchase our Lexus from another dealer as he left the message on our home phone...he had my cell #. Turned out we saved about $1500 buying the car at another dealership (Lexus of Chandler). We ended up purchasing our Lexus from Superstition Springs Lexus (Mesa Arizona). Contacted the internet sales rep (James). Did all the negotiation via phone and email. They were able to provide a trade in price for our car ( we supplied vin #, Milage, general condition and a few pics). Walked in, everything was ready for us to sign. They did just what they said they would. One of the best car buying experiences! Just a few notes: Superstition Springs was by far the highest on their doc fees ($689). However, they provided us a trade in allowance that was significantly higher than anyone else (by a few thousand). This more than made up the difference in the higher doc fees and not getting quit the $4500 off the invoice. Moral to the buying experience; take your time, do your homework, know what you want and what you will pay, shop several different stores, and please don't buy the extended warranty (undercoating, paint seal etc.) that the finance manager will try to sell you at the end of the deal (yes, Superstition Springs Lexus tried to sell us the glass coat paint protection at the end of our deal).

Re: Duplicate IMA Malfunction On Demand? [mrlar]

by rosie2006 on Sat Sep 19 15:34:08 PDT 2009

mrlar, The Service Bulletin number is 09-058, there are 3 software updates associated with the one SB number is how I understand it, Elk Grove Ca did only a partial and it ran like severe crap, then Lodi Ca did the additional one and it improved but still assists/charges/performance like crap. And no, have already asked if they can return it the original settings, they said no. Just received a follow up letter from Honda Rep, and responded with : American Honda Motor Co., INC 1919 Torrance Blvd. Torrance, CA 90501-2746 (310) 783-2000 File Number N012009-08-1701419 Dear Mr. Chandler, I would like to thank you for your time concerning my 2006 Honda Civic Hybrid. I too am grateful that the mileage issue has been resolved, as I mentioned during our conversations, I was under the impression that the tires had been replaced with OE tires. Please correct me if I am wrong concerning our last meeting, I agreed that the 2009 Civic Hybrid that I test drove performed as my 2006 has been performing since the software updates. I do not consider the software updates that were downloaded to my vehicle as “programming enhancements” as they have reduced the original performance of my vehicle; I consider the change in performance a severe safety issue and my vehicle is not performing as it was prior to the software updates. I also informed you that I would never have bought a vehicle that performed as the 2009 Honda Civic Hybrid did, nor as my 2006 is performing now. I believe you agreed that the Civic Hybrids were experiencing IMA assist battery issues related to outside temperatures (heat issues) and that the software updates were designed to reduce or eliminate having to replace the IMA batteries. Having said that, I would hope that the engineering department of American Honda Motor Co is addressing the issue and not merely putting a band aid on it. Having been exceptionally happy with my Honda Civic Hybrid since purchasing it in 2006, I am extremely unhappy, frustrated and detest driving it now. Respectfully,

Re: Duplicate IMA Malfunction On Demand? [gibraltarla]

by rosie2006 on Thu Sep 17 08:07:04 PDT 2009

cdubya1, I have had 2 test drives with the honda rep (Barry Chandler), I was taking my 06 civic hybrid to the Elk Grove, CA dealer. I also drove an 09 which already had the updated software on it, drove as bad as mine. Mine was great until the updates (there are 3 associated with 1 update number). Now that the OE tires are back on the vehicle, my mileage went back up to 40-42 mpg. But the car has no performance when the outside weather is warm - hot, the battery discharges, no assist from the IMA. Honda is saying that the battery is performing as designed, when asked why they needed to adjust the temperature to shut down the IMA with the software updates, at a lesser degree he agreed that it was because they were burning out. I guess my next step is to research this with the BAR and maybe the media. This is a safety issue that Honda is not addressing.