I am thrilled to have purchased yet a third Toyota vehicle from Rosner Toyota of Fredericksburg. The service I have received from Steve Woods particularly was exceptional. In addition to his friendly demeanor, professionalism and knowledge base about Toyota products, he made sure I was completely satisfied with each step of the car buying process, answered all of my questions and most of all, he LISTENED to me!!. I left Rosner with the exact car I wanted, loaded with all the items I wanted from the stereo to the interior color to the financing I was able to afford. Steve even showed me how to set up my Blue Tooth and navigation system and showed me how to stream music from my cell phone to my car. I drove off rocking out to my new stereo system streaming Pandora! I felt very good having had someone actually show me how to use this new technology instead of just giving me a manual to read. He is a person who is committed to good customer service but also is approachable, knowledgeable about the product and most of all, he's not pushy. Pushy sales people are the biggest turn off. Steve was perfect and I was so thankful to have walked in to get my Camry serviced that day, I walked out with another Toyota and this one I love even more than the last. It just gets better and better with Rosner. I love the car but also the Rosner rewards program, the extended warranty I purchased and I love the people of Rosner in general, every one is so damn nice!! I love the atmosphere. My daughter turns 18 this year, she will be riding to college in a Rosner Toyota vehicle and I hope Steve Woods will be there to hand her the keys. I highly recommend Rosner Toyota and Steve Woods to any one in need of a car without the hassles I expereinced at other car dealerships. I am a life long, committed Rosner fan and a big fan of Steve Woods..he is the man with the Rosner Toyota Plan!! Thank you Rosner and Steve Woods for making me a very happy customer for a third time : ) I will be back soon with my daughter to buy another Rosner Toyota vehicle!
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