Got a quote online from Richard D.. After speaking with him, I realized I had a lot of questions, all of which he was willing to answer before I visited. Very professional. The price on the vehicle I eventually selected was right at Edmunds' True Market Value. No games and no surprises. I don't often buy cars, but I would buy from Brown again... in fact, I am writing this from the waiting area in their Toyota store, where my wife is purchasing a Rav4 :)