Sales Rating
1
The old bait and switch
Written by skyhag on 9/15/12 1:04:54 PM PDT
Recommend this dealer?
No
Purchased a vehicle from this dealer?
No, Poor experience with dealer personnel
Superior Kia
Found a newspaper add for a new 2012 Kia
Sorento 8000 off. Sweet! I called and spoke to Delorean who said the car was still availabe and on the lot so i made an appointment that day to test drive the car. I drove 40 minutes to get there and he then informs me that the car is actually not available. ...
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Dealer Response
On behalf of the entire team at Superior Kia, I would like to apologize for your recent experience. It is unfortunate to hear that your experience at our dealership was anything less than superior. We continually aim to provide excellent customer service, and ... Read more
Sales Rating
2
Don't waste your time...
Written by shopper4040 on 9/9/12 5:59:11 PM PDT
Recommend this dealer?
No
Purchased a vehicle from this dealer?
No
Superior Kia
Found a car they were advertising online. It was a used Kia Rondo that was advertised online as having third row seating. I called the dealership and spoke with Cat who was very nice and was informed that they had just gotten it in and it was being detailed and checked in the service department. She...
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Dealer Response
Thank you for your feedback. Excellent customer service is such a large part of how we do business, and everyone here at Superior Kia is sorry to hear that you were unsatisfied with your experience at our dealership. We would like to take this opportunity to m... Read more
Sales Rating
1
The Kia Koup Fiasco
Written by silverleaf1 on 4/26/12 6:40:58 AM PDT
Recommend this dealer?
No
Purchased a vehicle from this dealer?
No, Poor experience with dealer personnel
Superior Kia
Well, my wife and I went to Superior Kia on Monday April 16 2012. We had seen a 2011 Kia Forte that had all of the things we needed in a second car. Test drove that car and a 2012 Kia Rio. We liked the Forte. Talked with Cat who was nice. Then, she brought some other guy (not sure his name--had a bl...
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Dealer Response
I am very displeased to hear that you've had less than a "superior" experience at our dealership. Customer satisfaction is our team's top priority and I am sorry that we've failed to meet this goal with you. Thank you for taking the time to share your experien... Read more
Sales Rating
5
A Happy Superior Kia Sportage Owner
Written by baglady69 on 4/25/12 8:16:44 AM PDT
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Superior Kia
I was looking for a small suv and saw the Sportage online.
I liked the looks of it and shortly after I got offline Superior called me and asked me to come in and look at their Sportage.
My salesman Delorian had me drive the Sportage EX which I believe is the higher end vehicle in that line.
I was im...
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Dealer Response
Thank you for taking the time to share your feedback! Customer satisfaction is our number one priority and we are happy to have met this goal with you. We truly appreciate your business. We hope you are enjoying your new car and please let us know if we can he... Read more
Sales Rating
4
Helpful, Patient, Direct
Written by doerr906 on 4/24/12 5:19:48 PM PDT
Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Superior Kia
I visited the dealership three times while shopping and choosing a vehicle.
The first time, I test drove a used vehicle in a larger size.
When I returned shopping for a more compact but new car, Delorean (our salesperson) was patient and helpful throughout the process.
The car I wanted was sold to a...
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Dealer Response
Thank you for the kind words and congrats on your new car! It is an honor to hear one of our customers say such great things about us. We pride ourselves on our dedication to customer satisfaction. We hope that you are enjoying your new car and please let us k... Read more
