Edit this listing

Shelby Car Care Service Reviews

  • 46230 Van Dyke Ave
  • Shelby Township, MI 48317 (map)
  • Chat with Dealer
Service Rating:

Buyer Beware

Written by ajs828 on 2/24/09 12:00:00 AM PST
Recommend this dealer? No

I had this shop install a new fuel pump on my truck. The new fuel pump has a defective check valve so now the truck starts hard after sitting for a few hours. They are refusing to replace the pump under warranty, they even went as far as suggesting that I should turn the ignition on and off a few times prior to starting the vehicle to "wake it up". This is unacceptable. They had no problem taking my money, now they will not stand behind their work. Also when I brought the truck in for service they totally eliminated one of the converters. Isn't that illegal? I will have to investigate. I will be contacting the Beter business bureau. To sum up the review, After spending almost 2 thousand dollars with these people my truck is now worse off and will cost thousands to repair. I would not wish this repair facililty on my worst enemy.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
Comments
Sort By:

Just over one year later, the "new" fuel pump failed and I had a new one installed. The truck starts great now with no problems. Also, the shop I took it to found out the original cause of the problems from a year ago that Shelby car care completely missed. Do yourself a favor and dont go to Shelby car care, in the end it cost me over double what it should have to get my truck fixed.

  • By ajs828
  • on 04/17/2010
  • 12:00:00 AM PDT
ADVERTISEMENT
ADVERTISEMENT
Help