We went to Criswell Honda to purchase a Honda Civic in March, 2011. While we were in the process of deciding where to purchase from, we emailed some 14 dealers within the state of Maryland, and Criswell (Steve McClay - Criswell Internet Sales Manager) gave us the absolute lowest out the door quote, by a large margin. Steve also provided prompt responses and did not hesitate to provide us with written information about the quote and what it covered. Although the price appeared way too good to be true, we decided pursue it, with the full expectation of being 'bullied' or having the price suddenly changed on us through the addition of add-ons, finance charges and warranties. Basically, we thought the price was designed to bring us into the showroom before the typical slimy car salesperson tricks are sprung on us. We went in ready to walk out if they had played any games. However, this did not happen at all. When we arrived at Criswell, Mark Mead was our assigned salesperson. We were pleasantly surprised by the friendly and accommodating service he provided. Not once did he try to renege on the original quote or pressure us into purchasing upgrades or other services we had clearly expressed no interest in. We really appreciated this type of salesmanship. We were able to tell Mark exactly what we wanted, how we wanted to pay, and he willingly assisted with this. Amazingly, the finance office did not try anything either, especially since we were paying 'cash' for the car. We were able to sign the papers, get out the door and drive off with the car and the deal we wanted with no hassle whatsoever. We'll definitely be back the next time we need another car. Thanks Criswell!!!
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