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Russel Toyota Scion Sales Reviews

  • 6324 Baltimore National Pike
  • Catonsville, MD 21228 (map)
  • (855) 208-1605
  • Visit dealer's website
  • Chat with Dealer
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Sales Rating Manager was a aggressive, rude, and condescending. Written by augrod on 5/10/13 5:46:25 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

The sales representative we met with was very patient and friendly. We were hesitant on the price for a Prius, but were still very interested. The sale representative asked us what price we were willing to agree to in order to walk away with the car that day. We were honest and said it would have to...
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Sales Rating Oops. Wrong price. Written by dsattler on 10/11/11 6:34:30 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Did not get pricing desired

Test drove a used Scion xB, really liked it. Salesman looked at his price sheet and gave me a price. Returned an hour later after test driving another car elsewhere. Salesman's comment: "Oops, I looked at the wrong line on the price sheet." The new price: $2,000 more. After half an hour with him and...
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Sales Rating My Purchasing experience at Russel Written by bbchill1 on 7/17/11 5:40:23 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Overall the experience was outstanding. There were some things they put in the contract that I didn't want, however, they immediately took them out at my request.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Would buy from this dealer again Written by homebase on 1/30/11 9:01:01 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Got their internet price on a new camry xle 4cyl leather plus nav. I found out the extra fees ie prep, tags, processing, etc. It was a good deal not a great deal, but good enough. They would not take my trade, told me to take it to carmax. Carmax gave me a good offer for my trade (2005 accord ex-L)....
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Sales Rating Worst car buying experience I've ever had Written by carbuyer4566 on 1/28/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

So after feeling like I had spent too much at my last car purchase at CarMax, I decided to try a private dealership for my eighth car purchase. They had a certified 2005 Sienna with ~70k miles that was in our price range. I was in a hurry and somewhat distracted (our third child was born a little ea...
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