Requested a quote on a 2012 Chrylser Town & Country Touring from Landers McLarty via edmunds.com. Received an email from their internet manager within minutes and a call from a sales manager within an hour (I never received a response from Champion Chrysler in Athens, AL). The manager gave me a quote for the exact model, trim package, and color that we wanted. The price included an employee/family discount, $1000 public incentive, and $1000 incentive from a Chrsyler advertisement postcard I had received in the mail. We then set up a time to test drive the vehicle for the following morning. I had a few additional questions for the manager, who quickly returned my messages. Within an hour of talking to the manager, I received a phone call from the Chrysler Concierge Service in Auburn Hills, MI, asking me if I had heard from the dealership or had any questions or concerns. This was a very nice touch, Chrysler! A sales person was waiting for me at the scheduled time for the test drive. He allowed me to have the car for the morning to check it out with my wife and pair of child car seats installed. They honored the price I was quoted over the phone. We decided to purchase the vehicle and trade-in a 2006 Ford Five Hundred, which I didn't have with me at the time. I was quoted a price on the trade-in without them even seeing the vehicle, which was around $400 below the "excellent" category from Kelly Blue Book. Regardless, this meant that they were buying the vehicle "as is" and I didn't need to bend over backwards to clean it. At the time of the purchase, I didn't have enough funds in my checking account for the down-payment check to clear. The dealer agreed to sit on the check until the funds were available (4 days). I was allowed to drive the new vehicle home that evening and agreed to drop off the trade-in vehicle the next morning. All in all, the purchase went very smoothly and I felt like I was well taken care of. My only slight complaint (more of an annoyance) was that the process from me agreeing on the purchase to securing financing through the dealership to being handed the keys took a long time - around 4 hours. This was mainly due to the fact that this was my salesman's very first day on the floor and his very first sale. He was a bit unsure of certain processes, policies, forms, etc., which led to some errors and forms needing to be reprinted and signed. But, you have to start somewhere and I'm sure his efficiency with get better with time. We've only had the vehicle for 5 days, so I have no opinion on their service department, but based on their sales department, I wouldn't hesitate to recommend them.
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