25 of 36 people found this review helpful
New Truck Just Quit
By qaz2 on
Vehicle2013 Ram 1500 SLT 2dr Regular Cab SB (3.6L 6cyl 8A)
ReviewWe bought the RAM 1500 in Feb 2013.
It ran great for 9000 miles, averaging 22 mpg city/25 mpg highway.
On a trip to the Florida Keys, the "check engine" symbol was displayed
flashing and the truck automatically shut down while we were traveling at 60 mph on a busy highway.
VERY unsafe condition. We finally were towed to a dealership.
They replaced an ignition coil.
Five miles later it happened again.
Had to get towed once again.
Dealership found that it was a short in the wiring bundle.
Problem finally fixed.
Overall cost to us - $400 (rental cars, hotels, etc.).
Called RAM to see if they would provide some compensation, and they said sorry about that.
Nice support there.
Best FeaturesMPG. What other vehicle this size can average 22 mpg in the city? Height above traffic - nice sitting high up. Good acceleration. Driver display panel is well laid out.
Worst FeaturesWe've owned over 20 new cars throughout our lifetime and never had them just quit at highway speeds. You're using software to keep further damage from happening, but sometimes it's better to have the damage happen verses putting the passengers in an extremely unsafe condition. High speed traffic on a multiple lane road is not the time to turn off the engine. And it might be a good idea to provide some compensation when one of your new cars causes such dramatic effects and costs to a customer's vacation. The entire episode and treatment has convinced us to never buy a Dodge or RAM product again. And of course, it will take awhile to trust our truck again...
Comments (0) Post a Comment
You must be signed in to post a comment.