3 of 5 people found this review helpful
Great automobile, lousy customer support
By pablo3031 on
Vehicle2012 Porsche Cayenne 4dr SUV 4WD (3.6L 6cyl 6M)
ReviewI purchased a new 2012 Cayenne turbo, wonderful piece of machinery.
Design, looks, ride and engine all great.
Brakes have been an issue, 4 visits to dealer resulted in new rotors and pads at roughly 15,000 miles due to unbearable squeaking noise, still persists.
Dealer has confirmed, Porsche rep confirmed and has said that thats the way it is.
I have been waiting for a call back from dealer for 4 weeks now, nothing. For a purchase of $130K I expect more from a customer service standpoint.
Best FeaturesEngine is silky smooth but incredibly fast when needed.
Worst FeaturesCorrect brake issue but more importantly instill importance of dealer / Porsche USA communication to customer. My Turbo will be traded for another brand within the next several months once new model is available from competitor because dealer and Porsche USA are far to busy to call me back. Porsche has lost a customer, not due to car issue but lack of communication.
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