15,000-mile Service - 2012 Nissan Quest Long-Term Road Test

2012 Nissan Quest Long Term Road Test

2012 Nissan Quest: 15,000-mile Service

June 01, 2012

2012 Nissan Quest

This warning popped up on the way to drop our 2012 Nissan Quest off at the dealer for its 15,000-mile service. We took it back to Huntington Beach Nissan, which also saw it at the 7,500-mile interval. This visit was equally as pleasant as the last.

We made an appointment for 8am. When we arrived the porter greeted us at the door and led us to our advisor. It wasn't the same guy we saw last time. So as usual we started with our guard up. We anticipated his recommendations for a fuel system flush and premature cabin air filter replacement and politely declined both. He didn't push the issue.

Before we realized it 45 minutes had passed and our van was ready. The oil/filter change, tire rotation and inspections were complete. But the most entertaining part of our visit was still to come...

As I waited for the van to be pulled around the porter approached me.

Porter: What car are you waiting on, sir?

me: A Quest.

Porter: What color?

me: It's a silver Quest.

Porter: Oh yeah, that good looking one. Let me check on it.

Maybe I'm easily entertained, but this made me smile. Sometimes it's nice to hear people make the effort to tell you what they think you want to hear. At least when it's something innocent like this. If he knew how unattractive I find the Quest to be he may have responded differently. Still, I'm going to give him a point for customer service. We would return to this dealer again.

Total Cost: $45.83

Days out of Service: None

Mike Schmidt, Vehicle Testing Manager @ 15,475 miles

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