2013 Pathfinder was rear ended with damage to the driver side rear quarter panel. Pathfinder has been at the Nissan body shop for six weeks waiting on the quarter panel. The insurance company has ok'ed ( without my knowledge) the shop to repair the damaged sheet metal rather than continuing to wait on the rear quarter panel. When contacted Nissan consumer affairs on assistance with rental car reinbursment and or possible making a payment due to the lack of repair parts. I was told the part was on national backorder. no assistance on the rental nor the payment.
Nissan customer service has slipped from what it used to be as I have owned 8 other Nissans. This will be my last one
Prior to producing a new product , have a working repair parts network available to be able to support the product.
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