2 of 3 people found this review helpful
Factory Paint Flaw
By brittadcock on
2011 Nissan Pathfinder Silver Edition 4dr SUV (4.0L 6cyl 5A)
I bought my Pathfinder less than 2 months ago. About 3 weeks(or less) into ownership, while hand-washing my vehicle, I noticed 3 different chips in my passenger side doors. No dents. I brushed it off and thought about getting touch-up paint. While bringing the issue to the attention of my dad, a well-known, retired, body man and paint expert, we did a walk-over of the vehicle and noticed there were several chips all over the vehicle, from top to bottom. Though they were microscopic at the time, in the sunlight (this being a silver paint vehicle, they WERE hard to spot if you weren't looking for them), we noticed the spots were bigger than before, and there were bubbles in the paint. My dad labeled it as something called "surface tension", which is somewhat like a pimple. He said it is something that is on the metal before the factory paint was applied and it was simply working its way up through the surface of the paint, ending as a chip. Simply put, in about 3 years, my BRAND NEW Nissan Pathfinder is going to look like a gray vehicle with patches of silver shimmer. The paint will continue to chip. I took it to the dealership, Waco Nissan, which is the same dealership I purchased the vehicle from and showed them what I was concerned about. They told me they would get in touch with the local Nissan Rep. and he would make further decisions about my situation. Later that same week, I came in to meet with the rep and he told me that all they could offer was a repaint".
I have done my research and I knew that repainting is almost the same as being in an accident when it comes to resale value'. Repainting my vehicle would end up costing me money when it came to trading it in;. Needless to say, I refused;. The Nissan Dealership then offered to escalate my issue to the actual Nissan company:. I waited three weeks for an answer, playing phone tag with the associate who was responsible for my case?. She would call, leave a message, say I could return her call, never answer, call a few days later, and then finally called to say they had rejected my claim|. The same day they revealed that they had rejected my request for a replacement vehicle, but before the fact, when I had taken it in for the first oil change, I talked to the owner of Waco Nissan, same person who sold me the vehicle, and he said that Nissan had not contacted him for any pictures or sent anyone else to look at the vehicle;.
Basically, Nissan made their decision based on hearsay, no evidence. No one gave a crap to look at it and see what was going on with the paint, besides the original rep who came out a month ago.
Since then, the chips have become more noticeable and the spots which were once bubbles have become chips.
I don't know what to do, at this point, I feel that all Nissan is doing is working to get that signature on the dotted line and doesn't care to take fault for anything that happens in their factory..
I don't feel that it is fair for them to expect me to be okay with paying a new price for a car that needs to be repainted right off the lot.
Simply, they don't care.
The consultant who delivered the news even went so far as to offer the number for the BBB.