I had a fuel gauge issue on my truck repaired by me mechanic using Nissan parts I received a recall letter a week later. In order to reimburse the bill Nissan insisted on reworking the recall issue, The rework has been done three times and is still not correct. I have been on the phone with Nissan service and consumer affairs they never call back and have do not check or follow up on their work.
If you have to repair someones vehicle more than once for the same thing and you want to keep the customer coming in you need to do something above and beyond cleaning the windshield and vacuuming the rug. Send them of with a new full tank of gas or a coupon for a free oil change.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.