In May of 2012 the radiator failed on this truck and we had it replaced at the cost of $1000.00. My son drove this truck for three months after the radiator repair and then the transmission failed.
We had it towed to the dealership and were told that the repair cost was going to be $7,300.00.
We did some research and called about six or seven transmission shops in town and found one that could do the repairs for $4,500.00.
So we had the truck towed to a new shop. The shop owner is very familiar with the “defect” and knows exactly what to do to repair it.
However one of the parts needed MUST be ordered from Nissan.
So he ordered it, we waited two weeks when it came in it was damaged damaged and couldn’t be used.
So the owner of the shop called Nissan and reported the damaged part and was told that a new one would be sent out and when he received the new one to return the damaged one and that we should receive the new one in seven to ten days.
That conversation was on 10/3/2012.
Last week (10/17/2012) he called to check on the part because he hasn’t received it yet and was told they are on backorder now and they can’t give him a ship date.
He was told that there are 27 on backorder and in that list we are number 10 that it could be seven to ten days or it could be a month.
WOW such wonderful customer service!
I will never buy another Nissan product and I will make sure that everyone I know or who ever will listen won't buy a Nissan either.
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