June 27, 2011
Somewhere past Grapevine traveling southbound to LA...
"How many miles till 20?" I ask Senior Video Specialist John Adolph from the passenger seat. "We got about another 17 miles or so." There is silence. We've been traveling in the car for eight hours so far that day. The day before we had done 10 hours. We're a little brain dead and tired.
"So what do you think about the Dodgers going bankrupt?" I ask John, a die-hard blue blood. John is a little mad about the situation. We talk for a while until "CRAP!" John exclaimed as he looks closely at the instrument panel. "We're at 15 over!"
We searched for a safe place to pull over, about another three miles down the road. We're a little worn out, so I guess it's forgivable. And to be honest, the Outlander hasn't helped much.
May 18, 2011
We dropped our 2010 Mitsubishi Outlander GT off for its 15,000-mile service yesterday morning. Long Beach Mitsubishi handled the maintenance quickly, competently and reminded us why we return there for our service needs.
The new oil and oil filter, new air filter and tire rotation set us back $147. This is one of the more significant service intervals. Edmunds Maintenance Schedule estimated $137 for this visit so a $10 difference wasn't a shocker. The price was fair. The service was satisfactory. We'll be back here the next time our Outlander needs attention.
Total Cost: $147.22
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 17,338 miles
April 25, 2011
Our long term Mitsubishi Outlander GT has this detailed maintenance information screen in the navigation system. The problem is -- it's slightly off. In the above photo, the maintenance information screen says that the oil and filter were changed at 11,368 miles, on December 30, 2010. That's not what our records say.
According to our records, the last service was at 9,907 miles on December 1, 2010.
Mitsubishi recommends changing the oil every 7,500 miles. This would make our next service due at 17,407 miles. The maintenance light has recently come on and seems to reflect the proper intervals. It has been 6,413 miles since our last service. Most maintenance minders tend to come on at least 1,000 miles before the service is due.
The maintenance light on the instrument panel doesnt seem to be connected to the one in the navigation system. There is an "update" button in the maintenance information menu, near each service type. Someone probably pressed it after we had taken the Outlander in for service. This would explain the later date and higher mileage.
We'll be taking the vehicle back in for its next service soon and we'll have them reset both maintenance minders. Does your car have a maintenance information menu? Does it work the same way?
Ron Montoya, Consumer Advice Associate @ 16,320 miles
April 08, 2011
This chip in the windshield of our long-term 2010 Mitsubishi Outlander GT is small enough and high enough that it isn't really in the driver's line of sight, but it's close. If it spiders we'll be forking over the cash for a new piece of glass.
April 01, 2011
Much of our time is spent driving test vehicles. We do it for you. And sometimes our personal cars suffer the unfortunate side effects of our dedication. Last night our 2010 Mitsubishi Outlander GT came to the rescue of one editor's ailing battery. The sacrifices we make to keep the LTRTB alive...
Mike Schmidt, Vehicle Testing Manager
February 08, 2011
As I got behind the wheel after getting the keys to the Outlander last night, my gaze fell upon the gashes shown above, located on the exterior of the car's glove box -- kinda hard to miss, wouldn't you agree? Took a soft cloth to the scratches but it made not a lick of difference.
The wounds seem so violent; couldn't help but wonder what brand of treacherous cargo could possibly have meted out such woeful destruction.
A bored toddler? A kitten with a score to settle? What's your guess?
Warren Clarke, Automotive Content Editor
December 24, 2010
An emphatic reminder from our MOGT that it's overdue for service. For what exactly, I don't know. We just had it in at 9,900 miles for oil/filter and tire rotation and we're only at 11,113 now. The urgency of its message, however, is kinda charming. Or annoying. Combined with its colloquial farewell and other idiosyncratic features, the Outlander GT is actually a cool, funky car with a distinct character.
This is the first chance I've had to spend any time with it, and I concede I thought it would sorta suck. But from its raspy V6 to its wide-mouth dual glovebox, the Outlander makes me regret my rush to judgment.
Dan Frio, Automotive Editor
December 13, 2010
This weekend I had our 2010 Mitsubishi Outlander GT and although I loved having it for running errands, driving all over town and carting my friends around, that damn third-row seat squeak drove me crazy! It stopped for a bit when I loaded up the back with my pile of laundry but as soon as the rear was emptied, the squeak returned.
So I figured that it would be worth a shot to spray WD40 on the joints of the third-row seat. You could usually awaken the "mouse" when you go over road imperfections or jiggle the stowed backseat so guessed that those joints would be the culprit.
Unfortunately, WD40 didn't do anything. So, the squeak lives on. A commenter on another post had suggested putting a cargo mat back there to muffle the squeak. Maybe that's the way to go.
Caroline Pardilla, Deputy Managing Editor @ 10,548 miles
December 03, 2010
Every time I shut the Mitsubishi Outlander's left rear door it only closes this far. Every single time, I have to open it and slam it again.
I'm kicking myself for not remembering to mention it when the Mitsu was just at service. Next time, for sure.
Kelly Toepke, News Editor @ 9,963 miles
December 03, 2010
Two hours after we delivered our 2010 Mitsubishi Outlander GT to the dealer, its first service was complete. Long Beach Mitsubishi charged us $70 for labor and $16 for parts to rotate the tires and replace the oil and filter. For what it's worth, our 10,000-mile service on the Traverse was only $46.
Total Cost: $87.40
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 9,907 miles
December 01, 2010
Overdue for regular maintenance, this morning we checked our long-term Outlander GT into Long Beach Mitsubishi's service bay.
Saw this little floral beauty in the parking lot while we were there.
November 18, 2010
As editor Erin noted, the "Routine Maintenance Required" message popped up during her trip to Vegas in our 2010 Mitsubishi Outlander. So out of curiosity I looked up what sort of service our Mitsu was requiring.
According to the Edmunds Maintenance Guide, we should have gotten the Mitsu serviced earlier at the 7,500-mile mark. We were at about 8,500 when the messaged popped up. But looks like we're just due for an oil and filter change as well as wheel/tire rotation.
However, just for the heck of it, I checked the list of conditions of whether our Mitsu should follow the regular or severe service schedule. Since we live in sunny SoCal, don't use our Outlander for towing and don't really drive up mountains, I figured we're good to go with the regular schedule but...
November 12, 2010
Yes, indeed, this "time for service" message came on during my recent road trip in our long-term 2010 Mitsubishi Outlander. And I'm going to come right out and admit to you that the light came on in Vegas -- only 300 miles into my 1,200-mile trip. My schedule was tight and I had no choice but to keep going.
Getting an oil change and tire rotation for the Outlander isn't exactly convenient now that I'm back in Southern California, either. The Santa Monica Mitsubishi dealership has closed down, leaving Glendale and Long Beach as the next closest dealers. Now, if you don't live in LA, driving 14 miles to Glendale might not seem like a big deal, but with the congestion here, it's not a great situation. Some of our editors live in Long Beach (30+ miles away), so we'll get this taken care of as soon as we can.
I understand that Mitsubishi dealers are more plentiful in areas where real estate isn't so astronomically expensive, as it is on the West Side of LA. But right now, the West Side is my home, so this would be a deal breaker if I was thinking of buying an Outlander (that was still under its factory warranty)... I don't want to be farther than 5 (at most 10) miles from a dealership. How about you?
Erin Riches, Senior Editor @ 8,514 miles
August 23, 2010
This drives me crazy. We'll get it fixed at the Mitsu's first scheduled service.
Scott Oldham, Editor in Chief @ 3,701 miles
July 14, 2010
My last post this morning was written from the comfort of the local Starbucks as I settled in to wait the three or so hours for our Mitsubishi Outlander's air conditioner to be fixed.
Approximately 30 minutes into my wait, I was forwarded the following email from test-car manager, Mike Schmidt:
"Dealer left me a vmail. Somebody was injured so they're backed up. Our car won't be ready today. Maybe mid tomorrow."
Never mind the fact that I had just left the service writer my name and cell phone number, asking him to call me when it was ready. Seeing how there were only two guys in the office, seemed strange that my request had already been overlooked.
I called in the calvary and caught a ride to the office. No Outlander today, let's hope for tomorrow.
Kelly Toepke, News Editor @ Still 1,111 miles
July 14, 2010
Our air compressor arrived at the Mitsubishi dealer, and not a moment too soon. Weather report says it's supposed to hit 90 degrees this weekend.
I dropped the Outlander off at 9:30 a.m. this morning. Service writer says warranty hours for the fix lists at 1.8, which he says usually needs to be doubled.
"About three hours," he said.
I'm now cooling my heels at a local Starbucks, eating oatmeal and waiting for the call.
Kelly Toepke, News Editor @ 1,111 miles
June 30, 2010
We introduced our new 2010 Mitsubishi Outlander GT just the other week. And yesterday we took it in for its first service. Our problem was simple, the air conditioning stopped blowing cold air. The solution is a multi-step process.
Step 1: Make the appointment at Long Beach Mitsubishi and take it in.
Step 2: Find out that the compressor is leaking and the dealer had to order a new one.
Step 3: Wait for the phone to ring in 2-3 days when the part shows up.
Step 4: Make another appointment to get it fixed.
We'll let you know how it goes. But so far this test is starting off on the wrong foot.
Mike Schmidt, Vehicle Testing Manager @ 895 miles