October 27, 2011
Scene: Service department at Long Beach Mitsubishi
A customer walks in carrying an owner's manual and computer printout for the 2011 Mitsubishi Outlander Sport.
Customer: I'd like an oil and filter change and a tire rotation. And please do these inspections (points to the service manual).
Service advisor: Let me get the VIN and mileage from your car. (He exits, then reappears moments later) I see that you are close to 16,000 miles so we recommend this intermediate service which is $195. (He hands a sheet listing all the services and prices.)
Customer: No thanks. I'll just take the oil change and tire rotation and inspections.
Service advisor: Okay. That will be $69.95
Now for the quiz. Is this vehicle being properly maintained? Or would the more expensive service be a lot better for the Outlander?
August 19, 2011
After a few days of driving the Outlander Sport I saw this service notice on the nav screen upon starting the car. Not sure if it's been appearing for a while as it disappears after a few seconds.
Not only that, but we just had it serviced at the end of June. An oil change already, perhaps? Seems awfully soon. We'll check it out.
Josh Jacquot, Senior editor
July 08, 2011
Our Mitsubishi Outlander Sport hit the big 10k over the July 4th weekend.
So far, after almost 8 months of ownership we've had it in for service only once - for the scheduled 7500 mile service - which cost us a whopping $ 89.63. The chipped windshield will add to that - we'll see how much though.
Over 10,000 miles our average MPG over that time has been 23.7, which is still off from the EPA's 26 MPG Combined rating.
Since the Mitsu's a tad short on miles, I envision many long road trips during late summer and into the fall. Maybe that will bring our average MPG up.
John Adolph, Senior Video Production Specialist @ 10,000 miles
June 29, 2011
Our Outlander Sport was due for regularly scheduled maintenance so we took it to Long Beach Mitsubishi Isuzu. It wasn't exactly busy there so the service advisor wrote us up almost immediately for an oil and filter change and a tire rotation. He didn't even try to upsell any extra services. We opted not to wait and returned some time later to pick it up.
When I got back to the dealership is was ready to roll. The bill was $89.63 since it takes synthetic oil at $4.35/quart. Instead of pulling the car up, like they do at most dealerships, the cashier lady handed me the key and said, "It's parked out front somewhere." I located the Outlander by clicking the remote. When I got inside there was something I didn't like. Can you guess what it is?
June 07, 2011
Nine thousand miles on the O-Sport odo and not a single maintenance problem to report. Well, there was the driver side A-pillar panel coming loose, but that only required a home remedy. So far, the Outlander Sport has been reliable, useful and slower than dial-up.
Ah, but now once this begins its stealthy takeover, it's gonna cost. Hopefully nowhere near as much as our M56 repair. Any wagers on how much?
May 24, 2011
Last week we used the Mitsubishi Outlander Sport as a chase car to drop the Outlander GT off at the dealer for regular service. Now it's the Sport's turn.
The Mitsubishi flashes its request for service so quickly on the bottom of its center stack display screen, it's quite easy to miss.
Even harder to snap a photo of the warning.
Kelly Toepke, News Editor @ 18,229 miles
May 17, 2011
Our 2010 Mitsubishi Outlander GT had an early service appointment today at the Mitsu dealer, and I followed Long-Term Fleet Captain Mike Schmidt over there in the 2011 Outlander Sport to drop it off.
I've always thought it was odd that we have two white Mitsubishis in our test fleet at the same time.
From the looks of this pic taken at the service center, you'd think white is all they sell.
Kelly Toepke, News Editor @ 8,009 miles
April 18, 2011
The Outlander Sport's loose A pillar trim piece was bugging me so I took a closer look. Seems that nothing was actually broken but rather a fastener somehow freed itself. The trim piece has a semicircular hook of sorts that must be pushed upwards to engage the fastener on the inner part of the A pillar. So I carefully lined the hook up, pressed the trim piece firmly towards the A pillar (making sure the rubber seal didn't get caught within) and then gave it a solid, but not all-out thump with my hand to engage the fastener. Done deal.
John DiPietro, Automotive Editor @ 7,093 miles
April 07, 2011
So this happened. I found it like this when I got into our long-term 2011 Mitsubishi Outlander Sport SE last night. I don't know if someone was overly enthusiastic with a door slam, or it just spontaneously disassembled. Either way, this is unusual.
I tried to gently press the plastic piece back into place, exercising caution as the A-pillar is marked indicating there is an airbag in there. No Joy -- the small tabs aren't catching on either side of the plastic.
It doesn't interfere at all with driving, so we may just leave it until the next scheduled service.
Albert Austria, Senior VE Engineer @ 6,750 miles
February 23, 2011
Yesterday I attempted to schedule a service appointment for our Outlander Sport at my nearest Mitsubishi dealer. It's been a while since I've had such an interesting experience trying to get somebody to take my money.
Because I work remotely about 250 miles from our office, I usually drive each long-term car for a two-week stint before coming back to the office. So last week when I swapped into Outlander Sport, car wrangler Rex told me it was due for its first service. "No problem," I said, "I'll take care of it next week."
I live in Fresno, but the local Mitsubishi dealership in Fresno closed a couple years ago. The next nearest dealership for me is Selma Mitsubishi, about 22 miles from my house. That dealership is part of the Selma Auto Mall (Honda, Chevy, Nissan, Mazda, Hyundai, Kia, Suzuki, and Mitsu). So when you call, you go through a main operator who directs your call. I asked for "Mitsubishi service."
The operator transferred me. The phone rang about four times, and then I got a beep, but no greeting. Hmm. Hung up. Tried again, telling the operator that nobody answered. She said she'd page the service department. OK, great. So the phone rang again for about six times. Then I got disconnected.
January 27, 2011
Our longterm 2011 Mitsubishi Outlander Sport blinked up this reminder on the multimedia display for about four seconds upon startup. Caught it out of the corner of my eye. If you're not paying attention to the screen, you could easily miss it.
With that prompt, I dug a bit deeper in search of specifics.
January 12, 2011
The steering wheel in our 2011 Mitsubishi Outlander Sport is cockeyed. Not a huge deal, but it'll drive me nuts until we get it taken care of at the crossovers first scheduled service.
By the way, the same thing happened to our Outlander GT? Hmmmmm...
Scott Oldham, Editor in Chief
December 24, 2010
On our road trip today the Mitsubishi Outlander Sport received it's first battle wound. The wound came in the form a rock chip about the size of a dime, located about 3 inches up from the dash and dead center.