2011 Mitsubishi Outlander Sport: Hello, Mitsubishi?
February 23, 2011
Yesterday I attempted to schedule a service appointment for our Outlander Sport at my nearest Mitsubishi dealer. It's been a while since I've had such an interesting experience trying to get somebody to take my money.
Because I work remotely about 250 miles from our office, I usually drive each long-term car for a two-week stint before coming back to the office. So last week when I swapped into Outlander Sport, car wrangler Rex told me it was due for its first service. "No problem," I said, "I'll take care of it next week."
I live in Fresno, but the local Mitsubishi dealership in Fresno closed a couple years ago. The next nearest dealership for me is Selma Mitsubishi, about 22 miles from my house. That dealership is part of the Selma Auto Mall (Honda, Chevy, Nissan, Mazda, Hyundai, Kia, Suzuki, and Mitsu). So when you call, you go through a main operator who directs your call. I asked for "Mitsubishi service."
The operator transferred me. The phone rang about four times, and then I got a beep, but no greeting. Hmm. Hung up. Tried again, telling the operator that nobody answered. She said she'd page the service department. OK, great. So the phone rang again for about six times. Then I got disconnected.
I thought about trying again, but I happened to have the Selma Mitsubishi dealer webpage up. There was a link to schedule your appointment online. Plus, 10 percent off by scheduling online, it said! So I tried that, filling out the online form with my information and our Outlander Sport's. After completion, the site said somebody would call me to confirm my requested appointment.
I waited a few more hours. No call, no email. I decided to try calling once more. I was transferred and encountered the same no-greeting beep. This time I left a voice mail, saying I wanted to make an appointment for service.
Well, either way, more than 24 hours later, I haven't received any contact from Selma Mitsubishi. I'd actually be pretty annoyed at this point, but thankfully, I've since discovered by checking the owner's manual that in fact our Outlander Sport isn't due for service for another 2,500 miles (at 7,500 miles). So I'll be passing the buck, where we'll mostly likely be taking our Sport to the same Long Beach Mitsubishi dealership that our regular Outlander has gone.
Selma Mitsubishi service department gets a thumbs-down.
Brent Romans, Senior Automotive Editor @ 4,984 miles