4 of 4 people found this review helpful
huge let down
By pincer78 on
2008 Mercury Mariner Premier 4dr SUV (3.0L 6cyl 4A)
i like many others had the problem with the
transmisson cooler leak, which was fixed, but now my transmission is out, i have 65,000 miles on my vechicle and had to buy a new transmisson, i was wondering if anyone else had this problem or did i just get the lemon. i havent had any other problems until i noticed the leak, got it fixed immedately then a month later my transmisson started slipping, couldnt believe it, i will never by another FORD again, apparently they dont take pride in their vehicles otherwise why just the 60,000 mile warranty instead of 100,000 like the other competetors.
if anyone else has had this problem please let me know, thanks
if you have a crappy product, make the consumer happy and fix it , so you dont get bad press, there is no reason for a 2008, 65,000 mile vehicle to need a new transmisson.
I'm having the same problem.
My peice of crap is in the shop right now.
They're charging me $2235 to fix my transmission that messed up on me 3 times in 3 years.
See my review.
It's the most recent post.
08 Mariner in shop now for same reason called ford mercury recall center. They said not enough complaints filed to have a recall met. Please everyone call now to get this faulty design recalled. 800 392-3673 you will be on hold for a while, will need vin # of Mariner to complain
I am on my 2nd transmission failure in 4 years. I have filed with NHTSA and have also began the process with auto BBB. Nidahoal, thanks for providing that phone number. I will certainly call and place my complaint. You are correct, if people get frustrated and do not go beyond calling Ford they will continue to do nothing. When I asked what they would do with my complaint they said they would look into it. I am sure either it is not logged in their system or it is sitting in a dusty file cabinet somewhere. After searching online several people have complained about transmission problems, some even more than once. Yes, please continue to place pressure on them because they definitely placed defective transmission parts in this particular car. I was told my transmission would cost $4062!!!
I will never purchase a Ford again after dealing with several service managers and account managers and other customer service. They said they have no knowledge of any problems. They claim they have no way to look into the system to see defects or recalls for a particular car but that they can only look by VIN #.
In any case, I will write about this on as many review sites as possile and will provide the 800 number above along with contacting NHTSA and auto BBB. If enough of us complain they will have to issue a recall and will have to reimburse you any money you paid for the repair.