2002 Mercedes-Benz S-Class Consumer Reviews

Attitude of MB Corp.

Written by: Autoboy on 02/26/2007

Vehicle

2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)

Review

The overall quality of the MB 220 series has suffered from the lack of pride and attention to details that MB engineers had on previous marques. My experiences range from 4 leaking valves on the brand new car,off centered pulley, faulty command system, leaky air suspension, steering wheel that extends itself at some strange times. Most of the problems were fixed by the dealer and MB, however, they make you feel like that you're taking advantage of them. My god! I'm just trying to get problems that should not have been there in the first place.

Favorite Features

Suggested Improvements

6 out 8 people found this review helpful

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Mercedes Critic

Written by: Walter Haynie on 11/21/2006

Vehicle

2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)

Review

I purchased the 2002 S500 for my wife as a Christmas present. She just loves the vehicle, apperance, handling, and quality of the vehicle. We compared other brands the were 4-5 years old and the quality just did not compare to like new look of the Mercedes quality. My wife constantly comments on how she loves driving "her" Mercedes. This is probably the best thing that I could have done for my wife, (and myself ha,ha) The Mercedes makes her feel better about herself and gives her confidence with the prestige of the Mercedes Benz name. We even purchased a Dog and named her Mercedes Ashley Haynie, what could be better? Loving life with Mercedes Benz and being a proud owner of the S500.

Favorite Features

Smooth,quiet,exhilrating feeling of driving. Comfortable quality interior, the body fit of doors, hood, etc. Quick pick up and feeling of the transmission shift on heavy acceleration, great!Paint quality exceptionable, leather interior, handling characteristics all make it a wonderful vehicle to drive.

Suggested Improvements

Customer service at the dealerships, the product is great. I feel at times the consultants are their own worst enemy. Most of the issues or concerns are with product knowledge, customer error on how the accessories work, navi, teleaid,phones, distronics, etc.

7 out 10 people found this review helpful

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Poor Mrecedes

Written by: E Collins on 09/01/2006

Vehicle

2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)

Review

I have had nothing but problems. Sure better not trust it on a trip. I have sat in a hotel room one week and looked at the wall while the car was in the shop. Navagation gave out on another trip . Plans were made for a trip this week but this time I never got out of town. All lights were on. I was in the service dept instead of leaving.This has been going on from the day I brought it home. Almost 2007 and only less than 35,000 miles. I am solving this problem.Talking to Lexus. Plans in the making for a 2007 LS 460 so I can travel again. I have driven nothing but a Mercedes and was a die hard lover of the car.

Favorite Features

None

Suggested Improvements

Redo the whole car and stop making them so cheap.

5 out 9 people found this review helpful

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Plan to drive for quite some time.....

Written by: pal on 10/23/2005

Vehicle

2002 Mercedes-Benz S-Class S55 AMG 4dr Sedan (5.4L 8cyl 5A)

Review

Since purchase it has been a blast to drive. Hopeful the balanced engine translates into long life as that is the only way I am every going to get my money out it! '03+ S55 probably faster due to supercharger, but I could not stand to even think what a supercharger would cost down the line. Really enjoy the machine, great ride/fast ride. I confide I still don't feel like I "fit in" an S55 but hopeful my ego will catch up with the wheels.

Favorite Features

No doubt the engine and torque. LOTS of buttons play with.

Suggested Improvements

Like everyone else, the Navigation, but Nav is still quite servicable.

0 out 1 people found this review helpful

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Hot rod sedan. Great for work or pleasure

Written by: Ric h Woods on 04/10/2005

Vehicle

2002 Mercedes-Benz S-Class S55 AMG 4dr Sedan (5.4L 8cyl 5A)

Review

Of all the luxury sedans I've owned, this one is the best. Overall, nothing can touch it. Performance, features, and even price (based on everything you get) is superb. This won't be my last S class AMG car.

Favorite Features

The engine.

Suggested Improvements

All wheel drive.

3 out 3 people found this review helpful

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Fat Ride

Written by: Baller on 08/27/2004

Vehicle

2002 Mercedes-Benz S-Class S600 4dr Sedan (5.8L 12cyl 5A)

Review

I LOVE this car. It's a pleasure to drive and looks GREAT!!! This is a true example of you get what you pay for and you won't be dissappointed.

Favorite Features

Distronic, Keyless Go, and integrated phone.

Suggested Improvements

1 out 1 people found this review helpful

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what a mess

Written by: my car on 08/19/2004

Vehicle

2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)

Review

I have been driving a mercedes for 30 years. Ordered my 2002 in July 2002.Added special lights ,built in phone. Paid 75000.00 cash and boy did I get a surprise in Oct.2002 when I got the car. So many blind spots, cheap made, very little leather and I want even get into the problems I have had. I am ashamed of the poor excuse for the navigation, no one told me about the 10 cd,s you had to buy.Bought all while traveling and then the whole system gave out.Plastic bumpers?

Favorite Features

None

Suggested Improvements

Start over.Don't count me in.

4 out 4 people found this review helpful

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Great car,terrible dealer service

Written by: johnlo on 07/10/2004

Vehicle

2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)

Review

This is my second S-class. As with my first , I cannot find a better vehicle. Considering that this car costs over $80,000 to buy, the dealer support is unsatisfactory. I have tried two dealers in my area and I find that their Service Departments have no clue as to customer service.One department misplaced my vehicle for one hour at time of pickup, but did not complete the repairs- they did not tell me- I had to read the work order. The other dealer was to call me when a part came in and never did. One month later , I went to their parts department and purchased the item which I installed myself.

Favorite Features

This car always looks great and the handling is superb.

Suggested Improvements

Mercedes should send their Dealers to school to learn about customer service. I suggest that as a starting point that they buy the cheapest model Acura and Lexus and bring them in for regular service.

10 out 10 people found this review helpful

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My sad experience with my S600!

Written by: VML on 06/08/2004

Vehicle

2002 Mercedes-Benz S-Class S600 4dr Sedan (5.8L 12cyl 5A)

Review

The air conditioning had to be replaced 5 months after I bought it. The entire dashboard went out (i.e. no speedometer, no dash lights, no signal indicator lights). The engine kept running AFTER the car was turned off and the key taken out of the ignition. The hydraulic system failed leaving the car sitting 6" from the ground. Replaced battery twice in 30 months. GPS is archaic - not user friendly and half the addresses are not in the system. Have to buy add'l CD-ROMs to go all over the U.S. The mobile phone with the car is not digital and the dealer said it will cost $1,100 to upgrade to a digital phone.

Favorite Features

Spacious interior Rides beautifully Great acceleration

Suggested Improvements

This car is always in the shop - even though the problems have all been fixed under warranty, the S600 needs to be more reliable. In addition, Mercedes needs to adopt the same GPS system that Lexus has and not charge extra for something that's standard with Lexus.

9 out 9 people found this review helpful

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Incredible

Written by: banker on 02/03/2004

Vehicle

2002 Mercedes-Benz S-Class S55 AMG 4dr Sedan (5.4L 8cyl 5A)

Review

All the comforts of a Mercedes with the speed of a corvette (and then some). Still having and hard time believing that much power in a Mercedes.

Favorite Features

Power

Suggested Improvements

Navigation system not as advanced as other vehicles.

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