Windshield Repair - 2012 Mercedes-Benz SLS AMG Roadster Long-Term Road Test

2012 Mercedes-Benz SLS AMG Roadster Long-Term Road Test

2012 Mercedes-Benz SLS: Windshield Repair

March 25, 2013

2012 Mercedes-Benz SLS

We tried using Safelite to repair a large windshield chip on our 2012 Mercedes-Benz SLS that occurred during its recent multi-state road trip. In the past we've used mobile glass repair companies for non-routine maintenance like this. None of them have really stuck out in our minds as remarkable. So this time we decided to try a bigger name in the industry to see if the experience was any different.

The ease of scheduling an appointment started things on the right foot. Go online, check a few boxes to describe the damage and schedule a time for repair. That was it. We could schedule a same-day appointment if we were willing to drive to their location. By chance, there was a Safelite just a couple of miles away. So we went for it.

2012 Mercedes-Benz SLS

2012 Mercedes-Benz SLS

When we pulled in the staff greeted us promptly and asked that we pull the SLS into their garage. We found everyone there to be friendly and professional. The atmosphere was very comfortable and small talk passed the time. Not quite 30 minutes after it began, the repair was completed. We signed the $110.34 bill and pointed the car towards home.

2012 Mercedes-Benz SLS

This was a good experience. We were fortunate to have a shop nearby. The next closest was farther than we cared to drive. Safelite offers a service that we'd try again. And the repair came out to our satisfaction. Next time we'll try their mobile service.

2012 Mercedes-Benz SLS

2012 Mercedes-Benz SLS

Mike Schmidt, Vehicle Testing Manager @ 20,201 miles


  • jeepsrt jeepsrt Posts:

    I had Safelite mobile repair come out and repair a chip on my Raptor about a month after I bought it, they did an excellent job and were very friendly.

  • Nice that they use a good pump to get as much air as possible out of the crack. Had one local place do mine once and they just used heat. The repair looked good at the time but they took the liquid off it too soon and as it continued to cool it sucked air in and totally messed up the repair. -- I do them myself most times now with the $10 home kit and use a combo of the little but of suction the syringe in those offer along with heat and watch it until the bubbles have all moved out before reversing the syringe and have had great luck. The only real risky part with the home kits is you have to press the mount part against the glass pretty well to get it to stick enough that it doesn't break free and at that point it is easy to for the crack to spread due to the pressure.

  • fordson1 fordson1 Posts:

    Don't know where to put this...could you get word to someone that the most recent Tesla S post link is dead?

  • sodaguy sodaguy Posts:

    $110 seems a bit pricey, but if they did a good job and are backing the repair, then I guess it's OK.

  • noburgers_ noburgers_ Posts:

    beats the heck out of a nearly $4K replacement "Safelite Repair, Safelite Replace" jingle now running through my head.

  • stovt001_ stovt001_ Posts:

    That's a nice orderly and clean garage too. I know just repairing glass means you're not going to have grease, oil, and tools all over but it still looks remarkably professional.

  • slawren slawren Posts:

    If you have a great car then you need to see a great service center to get it repaired in case it needs one. Windshield is perhaps the most important part of a car to make it look awesome. If there is even a scratch on your windshield it means the look is being compromised as the look is completely dependent on how good care of your windshield you have taken. The most important thing if you have got a prob with your windshield go get it done with the best service center. You would never like to compo with your car if its a Mercedes.

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