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Average Consumer Rating 66 Total Reviews
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Performance
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Exterior Design
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Great car,terrible dealer service
By johnlo on
Vehicle
2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)
Review
This is my second S-class. As with my first , I cannot find a better vehicle. Considering that this car costs over $80,000 to buy, the dealer support is unsatisfactory. I have tried two dealers in my area and I find that their Service Departments have no clue as to customer service.One department misplaced my vehicle for one hour at time of pickup, but did not complete the repairs- they did not tell me- I had to read the work order. The other dealer was to call me when a part came in and never did. One month later , I went to their parts department and purchased the item which I installed myself.
Favorite Features
This car always looks great and the handling is superb.
Suggested Improvements
Mercedes should send their Dealers to school to learn about customer service. I suggest that as a starting point that they buy the cheapest model Acura and Lexus and bring them in for regular service.
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