2002 Mercedes-Benz S-Class 5.0L V8 5-speed Automatic Consumer Review - Great car,terrible dealer service
ADVERTISEMENT

2002 Mercedes-Benz S-Class - Consumer Review

Average Consumer Rating

67 Total Reviews

All Models

ADVERTISEMENT
Select a different vehicle  
Recently Viewed
There are no recently viewed vehicles to display
ADVERTISEMENT
Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Great car,terrible dealer service
By johnlo on

Vehicle

2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)

Review

This is my second S-class. As with my first , I cannot find a better vehicle. Considering that this car costs over $80,000 to buy, the dealer support is unsatisfactory. I have tried two dealers in my area and I find that their Service Departments have no clue as to customer service.One department misplaced my vehicle for one hour at time of pickup, but did not complete the repairs- they did not tell me- I had to read the work order. The other dealer was to call me when a part came in and never did. One month later , I went to their parts department and purchased the item which I installed myself.

Favorite Features

This car always looks great and the handling is superb.

Suggested Improvements

Mercedes should send their Dealers to school to learn about customer service. I suggest that as a starting point that they buy the cheapest model Acura and Lexus and bring them in for regular service.
Recommend (0) (0)
Report it
Comments (0) Post a Comment
Post a Comment

You must be signed in to post a comment.

Register

Nearby Inventory Zip Code UPDATE
 
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411