2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)
This is my second S-class. As with my
first , I cannot find a better vehicle.
Considering that this car costs over
$80,000 to buy, the dealer support is
unsatisfactory. I have tried two
dealers in my area and I find that
their Service Departments have no clue
as to customer service.One department
misplaced my vehicle for one hour at
time of pickup, but did not complete
the repairs- they did not tell me- I
had to read the work order. The other
dealer was to call me when a part came
in and never did. One month later , I
went to their parts department and
purchased the item which I installed
This car always looks great and the
handling is superb.
Mercedes should send their Dealers to
school to learn about customer
service. I suggest that as a starting
point that they buy the cheapest model
Acura and Lexus and bring them in for
2002 Mercedes-Benz S-Class S600 4dr Sedan (5.8L 12cyl 5A)
The air conditioning had to be
replaced 5 months after I bought it.
The entire dashboard went out (i.e. no
speedometer, no dash lights, no signal
The engine kept running AFTER the car
was turned off and the key taken out
of the ignition.
The hydraulic system failed leaving
the car sitting 6" from the ground.
Replaced battery twice in 30 months.
GPS is archaic - not user friendly and
half the addresses are not in the
system. Have to buy add'l CD-ROMs to
go all over the U.S.
The mobile phone with the car is not
digital and the dealer said it will
cost $1,100 to upgrade to a digital
This car is always in the shop - even
though the problems have all been
fixed under warranty, the S600 needs
to be more reliable. In addition,
Mercedes needs to adopt the same GPS
system that Lexus has and not charge
extra for something that's standard
2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)
I TRADED IN A 95 S320 WHICH WAS BULLET
PROOF THIS NEW CAR IS GREAT .HOW EVER
NOT AS BULLET PROFF AS MY 95 WAS .I
BOUGHT THIS NEW IN NOV. 2002 IT HAS
ONLY NEEDED OIL CHANGES .I HAVE HAD NO
PROBLEMS AT ALL .