2002 Mercedes-Benz S-Class S500 Sedan Consumer Reviews | Edmunds
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2002 Mercedes-benz S-class - Consumer Reviews

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2002 S-Class Consumer Reviews

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Mercedes really messed up!
1 of 1 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By berncurio21
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

All throughout my life, my family has only owned MB cars. I grew up around them so I know about their great ride, fantastic style and reliability. My first car was a C230 and I got an SLK after that. I traded in for a 2002 S500 sports package and it was the biggest mistake. four days after I drove it out the lot, the air suspension dropped so the car was sitting on its tires and had to be towed and the repair alone cost $1400. After that repair, the brakes had to be replaced for another $900, two weeks after, my HID headlamps went out which costs another 500 bucks. In addition, the alternator started to act up at 70k miles and costs $900 to replace. The biggest disappointment!


Favorite Features

Great engine. High speed handling. Ride quality. Prestige and class. Sexy exterior look, fantastic leg room.


Suggested Improvements

Everything. I don't intend to pay so much money for a Chrysler!


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Mercedes Critic
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Walter Haynie
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

I purchased the 2002 S500 for my wife as a Christmas present. She just loves the vehicle, apperance, handling, and quality of the vehicle. We compared other brands the were 4-5 years old and the quality just did not compare to like new look of the Mercedes quality. My wife constantly comments on how she loves driving "her" Mercedes. This is probably the best thing that I could have done for my wife, (and myself ha,ha) The Mercedes makes her feel better about herself and gives her confidence with the prestige of the Mercedes Benz name. We even purchased a Dog and named her Mercedes Ashley Haynie, what could be better? Loving life with Mercedes Benz and being a proud owner of the S500.


Favorite Features

Smooth,quiet,exhilrating feeling of driving. Comfortable quality interior, the body fit of doors, hood, etc. Quick pick up and feeling of the transmission shift on heavy acceleration, great!Paint quality exceptionable, leather interior, handling characteristics all make it a wonderful vehicle to drive.


Suggested Improvements

Customer service at the dealerships, the product is great. I feel at times the consultants are their own worst enemy. Most of the issues or concerns are with product knowledge, customer error on how the accessories work, navi, teleaid,phones, distronics, etc.


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Great car,terrible dealer service
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By johnlo
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

This is my second S-class. As with my first , I cannot find a better vehicle. Considering that this car costs over $80,000 to buy, the dealer support is unsatisfactory. I have tried two dealers in my area and I find that their Service Departments have no clue as to customer service.One department misplaced my vehicle for one hour at time of pickup, but did not complete the repairs- they did not tell me- I had to read the work order. The other dealer was to call me when a part came in and never did. One month later , I went to their parts department and purchased the item which I installed myself.


Favorite Features

This car always looks great and the handling is superb.


Suggested Improvements

Mercedes should send their Dealers to school to learn about customer service. I suggest that as a starting point that they buy the cheapest model Acura and Lexus and bring them in for regular service.


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Gliding in comfort
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By fredkimka
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

Consumer Reports says this is the best riding car they have ever tested and they are absolutely correct. It is a pleasure to drive and shines on long trips. Despite a few reports of quality or reliability concerns, my vehicle has been 100% trouble free. I've had it nearly a year and it has never needed service.


Favorite Features

The ride and handling for a fairly large car are simply outstanding.


Suggested Improvements

The Command System/Navigation could be a lot easier to use. Mercedes installed a much better system starting in 2003.


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2002 S 500
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By drsayad
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

A well built car that drives much very smooth and yet powerful


Favorite Features

sophisticated suspension system. Very good handling for a car this size.


Suggested Improvements

Direct Customer support from Mercedes Benz is NON-EXISTANT. Dealer unprofessionalism for a car of this caliber is SAD. I never feel that way when I take my BMW M5 or Lexus GS430 for service


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Great vehicle....But
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
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By Tabasco
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

Great vehile however here are my objections: NO Pass-through for skis. In this day and age there should be a pass through the rearácenter arm rest for skis or golf clubs etc. There should NOT be an up charge on the 500 series for rear seat heaters. When you pay more than $80,000 for a car the rearáseat heaters should be included. Needs one DVD for navigation są▀tem not 7 cd's


Favorite Features

THE RIDE, THE RIDE, THE RIDE


Suggested Improvements

Listed above : rear seat pass through and no charge for rear seat heater. Navigation system should be one DVD not 7 CD's


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Some-Cheap feeling to it...!!!
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By moeaboelela
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

From a previous owner of S500 (1997), it feels like I am driving an old 740IL, they went cheap on the plastic as well as the wood. Doors are lighter and smaller back seatů


Favorite Features

Navi


Suggested Improvements

Better quality materials, specially plastics and wood trimmings


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Sedan with great handling
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By alandasaft
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

is the best handling sedan ever drive, especially when driving with a stiffer suspension and change gear manually. However, the sitting positions are not as pleasant as previous model.


Favorite Features

suspension and the transmission,


Suggested Improvements

sitting positions


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WAIT FOR NEXT YEARS MODEL!!!!
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By HLee
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

Definitally wait for next years (2003 S500). They are going to redesign the horrible COMMAND system, and upgrade the materials in the cabin. There are too many flimbsy plastics for a car like a S500. Power is pretty comparable to an LS430 or Q45.


Favorite Features

I really like the door handles on the car and the wood steering wheel/shift knob.


Suggested Improvements

make CD-player standard


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SUPERB
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By krueger
on

Vehicle

2002 Mercedes-Benz S-Class Sedan S500 4dr Sedan (5.0L 8cyl 5A)


Review

I own S500 with Sport Package for about a year now and has been enjoying it every time I get a chance to use it. The car is a leader in it's class. It's looks much better than LS430 and obviously much better than 745i. LS430 is just a regular great looking car but S500 with sport is a winner by far (add to it custom mb wheels and it's look will knock you down). I have no mechanical problems and performance is superb. Maybe Command is too complicated but S500 catches up with luxury, comfort and performance.


Favorite Features

Sport Package, ventilated seats, Active Body Control, Parktronic and Distronic


Suggested Improvements

Command control can be a little less comlicated. It took around a week to memorize it but it still takes too many screen selections to use it.


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