104 of 196 people found this review helpful
By benzboy3 on
2013 Mercedes-Benz M-Class ML350 4dr SUV (3.5L 6cyl 7A)
I purchased this ML 350 new in August 2012...could hardly wait to get it on the road.....took 3000 mile trip in October and vehicle performed flawlessly......no problems.....then took another 3000 mile road trip in March 2013.....wife and I were almost involved in major accident due to the "map-functioning" of the pre-safe system.....we were in high speed traffic surrounded by about 20 cars....all going in excess of 70 mph.....we were in the middle lane and a car in the lane closest to the side of the road swerved generating the need for an emergency avoidance maneuver on my part.....I stepped on the brakes , which disengaged the cruise control and also swerved to miss the other vehicle this
caused the vehicle to spaz out ...... it locked up and I barely avoided major collision and limped to the side of the road....I turned the ignition off and restarted and fortunately was able to proceed....the next day I took the vehicle in to the local Mercedes dealer whereupon I was informed that "That is the way it is supposed to work"...needless to say I was amazed....a car should never take over control from the driver especially in situations like we encountered...I would never have purchased the vehicle had I been advised of this feature....Needless to say I have traded this vehicle in and will never purchase another Mercedes product
My husband and I leased a ML350 2013 in August, 2012.
Less than a week later we returned to the dealer with requests for needed work which included testing of the brakes.
The brakes when applied made the car lunge forward, leading to severe tightening of the seat belts, especially on the passenger side. This was not corrected.
We also reported that the cruise control was not working comparable to our past 8 Mercedes. No luck. In February we addressed the same issues with the dealership and this time a test drive was requested.
The service advisor attempted to discredit me (being female) for my driving abilities. However, to date, I have no citations, nor accidents on my record, and had commute 70 miles to work daily for many years. In regards to the cruise control we were told "that is the way it is supposed to work" like the comment earlier.
Again, in August 2013, the SUV was taken to the dealer for annual service with the same concerns--no help.
On October 2, 2013, my husband and I were approaching a stop light on a city street, low speed, and the brakes did not engage and he hit the car in front of us.
I saw him apply the brake.
Damages to the two cars were in excess of $10,000 each. Our dealership of 24 years will not talk to us.
Our insurance is covering repairs. We want others to know that Mercedes is not too "good" to fail.