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Average Consumer Rating 28 Total Reviews
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6 of 6 people found this review helpful
Worst car I've owned; my Hyundai was more reliable
By fabllc on
Vehicle
2012 Mercedes-Benz M-Class ML350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
Review
My 2012 ML350 is a major disappointment with numerous technological issues. it has been to the dealer for repairs more than any car i have ever owned. I am again driving a loaner for the 8th time in a year and a half. I have recorded videos of the malfunctions, dealer has duplicated the issues on occasion, and it is still not fixed. I contacted MBUSA for assistance and resolution and they did nothing except say 'take it to the dealer'. I cannot believe that mercedes would have such poor response and pathetic customer service. After years of contemplating purchasing a luxury vehicle I am hugely disappointed that my first experience is so negative. I should have the reliability I paid for.
Suggested Improvements
The vehicle has a malfunctioning command system; malfunctioning lift gate; drives rough and stalls out from time to time, Bluetooth malfunctions. Just countless issues that have been without repair. It's embarrassing to drive a Mercedes that you can't drive with confidence.
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