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5 of 5 people found this review helpful
Mercedes is not of the quality it used to be
By scholla on
Vehicle
2012 Mercedes-Benz M-Class ML350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
Review
For the last 35 years I always had at least one Benz in the garage. Currently have a 2007 550s and a 2012 350ML. Bought both new/first owner. 550 s -19,000 miles - Air Condition not working. 350ML - 6,000 Miles - electronics defect: give wrong error messages and no error messages. Now, the ML is at the shop because the engine may have to be replaced. Local dealer in Palm Beach says MBUSA asked them to perform "more tests to identify the problem". (Car is in the shop already 3 days.) Two issues here: (1) MB now sells cars that do not work properly, even after short use. (2) How MBUSA deals with the problem: They make little/no effort to make things right. This is no longer a good make.
Suggested Improvements
Daimler Benz Stuttgart must rewrite dealership and service agreements with USA partners: if there are problems with a car, admit it, and get it fixed.
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