I could have gotten the 2012 model when it came available but didn't because its persona was weak looking and no towing, MHO, while the 2011 ML350 have a masculine stance. I was not losing much because mine have the light package (the LED) and HID, Premium 2 Pkg, leather, Towing Pkg, etc. Being the end of the model run, most if not all kinks may have been fixed, I hope. Like most new cars/truck it's fun to drive.
What I like:
Exterior design; built; LED driving light; Towing pkg; Rook Rack; Running board; Keyless to go, etc.; Driving position; roomy; all the electronic gadgets are working for now. The intangible asset - MB brand name and how it drives.
Rather than getting a pickup to tow, this one can tow with style, that's the plus. I agree with the other reviewer about the towing harness. I dislike the way the second row seat are lay flat, it waste approx 8-10" space across.
I feel seating uncomfortably on the driver seat left edge hump. Moving toward the center solve it but away from the window. On a thigh turns I feel sliding out.
Have available what it needs for true utility. Was the roof rack for the looks only? Where is the cross bar with tie down. Is the towing package a joke? Why there's no electrical harness available? Improve the back seat lay flat configuration. I have to open the garage door every time I needed something from the back. My previous suv is 9" longer but have the glass window for quick item retrieval. When going approx 20-50 mph, you will feel the road bumps like a truck, could it be a compromise for towing heavy load? Make the driver seat more supportive on turns.
I've owned Lincoln Navigators, Land Rover Range Rovers, Supercharged, and LR3s.
Leased a 2011 ML 350 4Matic with the OEM towing package, front/rear park assist, side lane change assist, dual & rear AC, 20 inch tires.
As far as ride, it rides as any normal SUV, not as soft as a Range Rover, or the softer Navigator, but more like a sporty (hard ride) supercharged RR or LR3.
BIG TURN OFF...even though MB installed OEM Trailer Package, MB does not included a trailer light adapter to change the 7-pin (European) to an American 4-pin, or 5-pin. I've gone to many U-hauls/Pep Boys,/Advance/O'Reilly/Auto Zone/and others, no one sells an adapter; Not even MB dealers sell an adapter for their own cars!
Turn lane assist.
Better navigation system. an 8 year old Range Rover has a better system. Slow, have to input city name in single letters every time. You can either have the time to destination or the next exits, but not both on the panel. Lame!
Include a towing light adapter, or manufacture a 7 pin to 5 pin (7-5) or 7-4 trailer light adapter for your own OEM installed towing packages.
Your biggest market is the US, don't be so obnoxious as to not include such a simple accessory as an adapter for the US market on your own OEM installed towing packages.
I own several MB products; this ML is a joy to drive and although it does not take the corners like my MB coupe and sedan, it is a solid performer, well laid out interior and has all the current tech features.
Controls are easy to use, has great cargo capacity, roomy cabin, adequate power, smooth transmission and the blind side assist feature is like an extra set of eyes.
Blind side assist; voice activated mutimedia system; mbrace safety and roadside support.
Incorporate the round multimedia control wheel
to navigate thru the mutlimedia system like the C and E class cars have.