Used 2009 Mercedes-Benz M-Class ML350 SUV Consumer Reviews - 2 Car Reviews | Edmunds
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2009 Mercedes-Benz M-Class SUV - Consumer Reviews

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Does anyone else notice these issues?
10 of 10 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By mbfan9
on

Vehicle

2009 Mercedes-Benz M-Class SUV ML350 4dr SUV (3.5L 6cyl 7A)


Review

I own 3 Mercedes Benz's. A 2006 S500 with 120,000 miles, a CLK550 with 50,000 miles and the 2009 ML350 with 53,000 miles.
Out of these 3, the first 2 are manufactured in Germany. The ML is made here in the USA.
The first 2 get 24-27 mpg on a long trip. The ML350 gets around 20mpg.
Heres the issues.
The ML is not made as well as the other 2. It has had rear hatch issues, sunroof issues (just had to replace the switch on the sunroof, cost almost $1,000) and multiple other very minor issues that always seem to cost between $500 and $1000.
The cover of the drivers rear view mirror popped off. Everything functioned, but the cover would sometimes pop off in the car wash. Cost to repair $630.


Worst Features

Engineering design is suspect. Why would MB put a $10 sunroof switch into an overhead panel so that when the switch fails the repair costs over $1000. They had to replace the entire panel, lights and all. That's just inexcusable engineering. It seems to me that MB is following the 'Gilette' strategy. Reduce costs of production by co-joining multiple functions, then charge an arm and leg for the 'razor blades' at the service level. By the way, P&G which owns Gilette is finding out the hard way that sales are plummeting. I guess the consumer has other options that to pay the exhorbitant prices. I love my other MB's. This ML seems like a very poor comparison


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Problems
10 of 17 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By merc5
on

Vehicle

2009 Mercedes-Benz M-Class SUV ML350 4dr SUV (3.5L 6cyl 7A)


Review

I have had this vehicle for 2 years and 5 months. Service has just finished replacing all of the front end bushings without an apparent cause for wear. 29522 miles of almost all highway miles and good roads. No off roading.
After one year my gas gauge started malfunctioning. Service had to drop the tank and replace one gauge. I had a 2000ML with various problems including the same gauge issue. Nine years later and still issues that should never have happened. Mercedes service has been very good but none of these things should happen. Integrity is lacking. Too high a price to spend the time in service for things that should not fail so quickly. Transmission could shift a lot smoother.


Best Features

Style and solid feel when driving.


Worst Features

Better quality control of parts suppliers. Transmission shifts ruff at times from 1st to 2nd particular from a quick slow down to a quick acceleration.


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