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Average Consumer Rating 136 Total Reviews
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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
I'll stick to Lincolns
By jskeens on
Vehicle
2003 Mercedes-Benz M-Class ML350 AWD 4dr SUV (3.7L 6cyl 5A)
Review
The car is fine but nothing sets it apart from other luxury SUVs. My exp w/ the sales process was the only piece that went smoothly. Due to Linc, I am accustomed to receiving the model of loaner veh that I am having serviced. Mercs' loaner car program consists of using the co-resident Enterprise office. That blows. The warranty has a couple nice perks but nothing worth dealing w/ their Service dept. After purchase, I received a letter for a recall that went out six months prior. Should've been fixed prior to sell of vehicle. Mercs' Customer Service and Service depts could learn a lesson from Linc.
Favorite Features
Bose radio
Suggested Improvements
Put audio/enviro controls on steering wheel. Seat & windshield wiper controls are the ones found in cheap cars. More auto features should be avail. Improve mpg. More luxury options in the base veh. I've got a loaded ML, it lacks the luxury that I expect from a SUV in this price range.
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