2002 Mercedes-Benz M-Class Consumer Review: Over 20 visits to dealer in 24
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2002 Mercedes-Benz M-Class SUV - Consumer Review

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Over 20 visits to dealer in 24 months
By Sad in St. Louis on

Vehicle

2002 Mercedes-Benz M-Class ML320 AWD 4dr SUV (3.2L 6cyl 5A)

Review

What a sincere disappointment this vehicle has been. After having everything from pieces falling off of the inside to the car stalling out while driving, not to mention the week we couldn't get it to go into reverse causing us to cancel our vacation...the Merecedes area rep hung up on me when I asked if they could do anything to help us out since apparently we had a problem vehicle. Doesn't that make you feel good about dealing the the company? When it drives, we love the car but since it isn't that often...well, we are looking into something else for our next car.

Suggested Improvements

Better customer service training.
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