I wish I was a Mercedes Service Advisor
By RoberNdenver on
Vehicle2001 Mercedes-Benz M-Class ML320 AWD 4dr SUV (3.2L 6cyl 5A)
ReviewIssues during the first two years, I am on my third fuel tank (service department can not figure out why the check engine light comes on, but three's a charm??), driver window would not go up (repaired twice because the second time is always better), Gear shift at times will not go out of Park, CD Changer "not installed" , rear hatch would not lock, sunroof cover cracked, headlight washers would not pop up, trip computer went out, etc... By the way, at the dealer I use in Denver the Service Advisors are paid on commission based on the Labor portion of the bill. Keep the customer coming back in, "we hope your car falls apart" is what Mercedes is telling us.
Best FeaturesThe free loaner car they give me at the shop, I drive it more than my car.
Worst FeaturesImprove quality/reliability
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