After waiting a year to receive my ML I was thrilled to pick it up. The handling in bad road conditions is exceptional. The handling and ride are all I hoped for.
Build quality is horrific. The original paint chipped in over 200 places on the hood, MB repainted the front end under warranty. Electrical problems persist. The trip computer has gone out, my wipers no longer work, the clock works intermittently. MB wants $145 to look at the wipers - no repair.
The arrogance of the dealership is incredible as they make me wait 11 days to schedule an oil change.
Improve build quality, focus on customer service, I adore my Lexus SC430 and my Lexus dealership. Now it's time for a Lexus SUV.
I am responding to your review on Edmonds.com on 03/17/02.
I am having many problems that other people are having the exact same key, ignition, replacing the whole switch box 3 times in order to work the windows and electrical problems with the 1998 ML320.
MB is telling me than my problem is rare which I am finding out is not true. They are also trying to charge me storage fees and want to charge me $6,000 to change out the whole system, as well as, repurchase more keys in order to use the new system.
If you could please contact me as soon as possible and perhaps give me copies of your repair records if you can obtain them or contact your repair place I will be very appreciative. Thank you for your time.
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