2015 Mercedes-Benz GL-Class SUV Consumer Reviews - 7 Car Reviews | Edmunds
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2015 Mercedes-Benz GL-Class SUV - Consumer Reviews

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7 Total Reviews

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Great vehicle just not for us
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Mike Williams
on

Vehicle

2015 Mercedes-Benz GL-Class SUV GL450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 7A)


Review

We decided on something larger


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You like the GL550, it's garbage
9 of 10 people found this review helpful
Performance
Comfort
Fuel Economy
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Interior Design
Exterior Design
Build Quality
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By Rory
on

Vehicle

2015 Mercedes-Benz GL-Class SUV GL550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 7A)


Review

Too many electronic issues...


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"Nothing but the best" what a joke
10 of 13 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Grace Ann
on

Vehicle

2015 Mercedes-Benz GL-Class SUV GL450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 7A)


Review

The GL450 has so many problems, that dealers across the country and head quarters do not know how to fix, the customer frequently hears "we have no idea what is wrong or how to fix your problem." I had a Lexus LX 470 and as soon as I can get the Mercedes out of the shop, they have had it for 9 days, I am headed for Lexus and trading it in. The vehicle backfires on every cold start, a very dangerous situations. "Nothing but the best, the safest, technologically advanced;" far from it. Mercedes you are better than this. Step up your game and your customer service response. I was told today by Mercedes corporate customer care group "they had no idea when they would have an answer or solution to the backfire problem. When I said do you think you will know something by December, the regional claims manager stated "I have no idea." "Nothing but the best?" I will never recommend or buy another Mercedes.


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Gl is not an SUV!
4 of 5 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Yuliy Lieb
on

Vehicle

2015 Mercedes-Benz GL-Class SUV GL450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 7A)


Review

i don't understand why Edmunds keep placing this vehicle on the first place among luxurious SUVs. I have followed Edmunds advice and had one for a year. I may say with full responsibility that 1) GL is not a real SUV, it is a crossover. On a rough road it fails. 2) The cockpit has a low ceiling, toll person can't get in without bending neck 3) reliability is low, within less than a year I had to go to dealer for repairs twice, one of them could have been quite expensive, if not under warranty. 4) Among all bells and whistles just a few make sense, others look attractive for a regular customer but are useless. 5) third raw is for two 3-years old only, besides an adult would have a hard time to get there. And so on...

Anyway, after approximately a year i have traded it in to Lexus LX-570. Yes, this thing has less bells and whistles, but it is a real SUV. Yes, its voice recognition system sucks and navigation system is not as good as MB GL. But if you are about to purchase a luxurious SUV, go anywhere type, do not make a mistake being attracted by MB logo on a hood.


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Very Poor Electonics Undermine Reliability...
8 of 9 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Jim
on

Vehicle

2015 Mercedes-Benz GL-Class SUV GL450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 7A)


Review

... and Customer Satisfaction/Retention. All electronics in my GL63 are terrible with Navigation and Voice Recognition poorer than any car I own. Unrealiable, Inconsistent, Quirky, freeze and just don't work. Dealership makes excuses but they are terrible. Voice recognition is the worst of the 5 cars I own. Can not get into vehicle as auto door unlocking doesn't always work. Navigation will take you to Mongolia often and I have no confidence in. Options, electronic just don't work more than half the time. Taken to dealership numerous times but they seem resigned to there is no fix. I don't think they even log in my visits any more. My second but last MB. Others are better. Just not enough for the money $130K. Sticking to American and Japanese as I have experienced better reliability and value. MB has been a disappointing brand for me. Looking elsewhere for my next car purchases.


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