Used 2011 Mercedes-Benz GL-Class Consumer Reviews - 15 Car Reviews | Edmunds
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2011 Mercedes-Benz GL-Class - Consumer Reviews

2011 Mercedes-Benz GL-Class

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15 Total Reviews

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What a Luxury SUV Should Be
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Mr. Jim
on

Vehicle

2011 Mercedes-Benz GL-Class GL450 4MATIC 4dr SUV AWD (4.7L 8cyl 7A)


Review

We used to own a GMC Yukon XL Denali. That was a great roomy SUV but frankly it felt like driving a school bus around town, and long trips were kind of draining despite the fact the vehicle was roomy and comfortable. Our GL450 on the other hand has a little less room on the interior, but it is the best SUV I have ever driven. It steers and feels more like a big luxury sedan than a "truck". The seats are comfortable and look almost brand new on a car that is nearly 5 years old. There is plenty of room for our family of 5 and the third seat can be split or both side folded down to give cavernous storage room. The GL450 accelerates very well, brakes great and shifts smoothly.

Some of the controls take a little getting used to and yes, it is a Mercedes so the maintenance can be a bit pricey. That said, we have had nothing major go wrong in the 2 plus years we have owned it. A couple of quirky things required fixing but were covered under the extended warranty we purchased. The GL450 has been really reliable and although the services can be costly, we always get a loaner and are treated with tremendous respect and courtesy by the Mercedes service staff. I think a lot of folks don't consider the loaner value when they complain about the cost of repairs. When I get our Ford or Buick fixed I'm usually out anywhere from $50-$100 to a rental car place.

The GL450 looks great, is a safe and reliable luxury SUV.


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Continuous Costly Maintenance
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Ken
on

Vehicle

2011 Mercedes-Benz GL-Class GL350 BlueTEC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)


Review

Here is a list of repairs on our GL350, 2011:
1. Fuel system changed, fuel rail, high pressure fuel pump, all 6 fuel injectors $600 each in part, total cost > $5000.
2. AdBlue preheater, $1300 part, total $2100
3. Pending issues, oil cooler seal leak, estimate $2800, part and labor
4. Pending issues, cold start rattling noise; most likely due to timing chain stretch

MUST buy extended warranty if you still want this car.

Highly recommend to wait until next business management change at corporate level to bring back their quality products. Currently, it's way below acceptable standard of practicing good business.


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Nice, but costly to maintain
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Abraham
on

Vehicle

2011 Mercedes-Benz GL-Class GL350 BlueTEC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)


Review

The performance of my GL350 is unacceptable at any level of quality standards. The Oil Cooler, AdBlu Heater, and GPS unit have all failed, within 5-8 thousand miles of the warranty. The costs to fix all these items are > 10% of the original purchase price of the car, at >$7,000. No one would offer that this performance meets or exceeds the most basic expectations.

While MB national and local discounts were offered and accepted (20% off), I told the MB national representative, Andrea D., Case Manager, [contact info removed] that I doubted if that discount was near the profit margins enjoyed by MB on parts and labor, making the ENTIRE cost remediation of these issues on my shoulders. We didn’t SHARE the remediation, I paid for it ALL.

I’ve purchased 4 Mercedes since 2008…I’ll not be an eager return MB buyer for my next auto…


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Worst vehicle ever! Better get real good warranty!
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Brian
on

Vehicle

2011 Mercedes-Benz GL-Class GL350 BlueTEC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)


Review

Fell in love with the looks of this vehicle. We had a VW Passat TDI but needed a bigger vehicle, and this seemed perfect. We wanted the diesel for the torque and fuel economy. Very soon after buying it (used with 69,000 miles) we began having problem after problem. Key fob quit working and then mysteriously began working again and now quit again, front wheel bearing went, had it fixed, then had to bring it back after they said they needed to replace it again, got it back and the other one went, then the air strut which began popping over every bump soon after buying it. Motor mounts went, steering column module went bad, transmission valve body had to be replaced, and it still revs and slams into second gear the first time take off in cold weather. Oil cooler seals leak, dealer supposedly changed them but they began leaking again. Never noticed the leak until AFTER they changed them bit it is a common problem. Cost: almost $3,000. AdBlue tank heater went bad, $2,000. Glow plug control module went bad, sway bar bushings and links went bad, tailgate sometimes doesn't close unless you hit the button several times or lock and then u lock with the key fob if you close it with the fob. Can't fold the second row seat back down because the seatbelt gets stuck and I have to unbolt it from the bottom to raise the seat back up. Vehicle now has 83,000 miles. Our Land Rover LR3 never gave us any problems except for an air compressor thay went out and a wheel bearing, which I easilly tackled myself. Fuel economy is dismal for a diesel. Best I can get on the highway is 22 mpg with the cruise set at 75. Cebeer console is poorly designed. You can't put anything in it. Cargo cover is poorly designed. You can't use it without scratching the sides of the vehicle, and the seatbelt snag on it making it a pain to get it into the grooves. I could go on. the LR3 also rode so much smoother, and the headlights were 100 times better, especially the high beams. Cargo carrying was also better even though the GL is much larger. The air suspension also raised and lowered very quickly on the LR3. Takes forever to raise on this vehicle. If you buy one get ready to become good friends with the service people. On the bright side you'll get to test drive alot of cars because at least they give you a loaner car. I can't get rid of this thing either because despite the fact that I got a good deal below book value, it depreciated like a rock. I regret buying this car. I've had BMW's, Land Rovers amd another Mercedes, and while Land Rovers are supposed to be unreliable, this Mercedes is way way worse than any Land Rover I've ever owned, even my 2002 and 2003 discovery II. There are other things I've had to get repaired bUT since there are so many I can't remember them all. I will rejoice the day I can finally get rid of this. Never again will I buy another Mercedes Benz.


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Better have a warranty
1 of 1 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Mark Miller
on

Vehicle

2011 Mercedes-Benz GL-Class GL350 BlueTEC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)


Review

I have owned this car since new. It has been a love hate relationship. The fuel economy is very good for a full size, 3 row, all wheel drive vehicle. I have found the ride and handling and body rigidity to be sub par. Reliability has been below average with an engine leak at 50,000 miles that required the transmission to be dropped and cost $3,000. One of the air bladders in the suspension went out at 55,000 miles which cost $1000. An emission sensor went out at 60,000 miles which cost $2,000. Fuel filter recall occurred twice. You will get to know your service adviser well. That has been my experience with my other European luxury cars. I like the character and comfort of the car over the Asian makes. Given the lack of personality with the Asian equivalents I may try domestic next because the warranty will be out soon. The extended warranty definitely paid for itself.


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