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Average Consumer Rating 15 Total Reviews
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8 of 8 people found this review helpful
Good but could be great if they could FIX MY CAR
By dvpriem on
Vehicle
2013 Mercedes-Benz E-Class E350 Luxury 4dr Sedan (3.5L 6cyl 7A)
Review
Nice car but I recommend road testing on the freeway before buying. Mine makes a whine between 70 - 80 MPH. Dealer replaced rear end twice in 2500 miles. Still whines. They opened a "factory Case File" on my car. MB representative promptly called me and told me the sound was a "Characteristic" and they would do no more fixes, even though no other E350 does what mine does. I am stuck with a car that makes a whine on the freeway, and I have to drive a lot on the freeway due to where I live. Hard to believe that for this price point MB won't stand behind their cars. They used the "characteristic" line to avoid the car being labeled a lemon. Very Dishonest.
Favorite Features
power, handling, leg room.
Suggested Improvements
Fix a car when even the service people acknowledge there is a problem, and don't weasel out by saying you won't try to fix it anymore. That is just away of working around the car being labeled a lemon after 4 repair attempts in California. Frankly, it is very dishonest. Get an Audi or BMW! BMW FIXES their cars.
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By autoline3
on 01/28/13 20:09 PM (PST)

your car qualifies for Lemon, you will get your money back, get a lemon law lawyer, it doesnt matter what mb representative told you or the way he phrased it..!...dont try to make them to fix the car....the key in your situation is...to bring your car to service once a week or as often as you can while it's still under warranty and state your complain...noise/whine at freeway speeds...this is needs to be done For Service Records, to officially register your complaints, even if the dealership will not do anything to fix it, you will need this records for your lemon case just to show later on that problem was never fixed to your satisfaction, then , the lemon law firm will use these records against MB and nail them..! http://oag.ca.gov/consumers/general/lemon The lessee or buyer may be charged for the use of the vehicle regardless of whether the vehicle is replaced or the purchase price is refunded. The amount that may be charged for use is determined by multiplying the actual price of the new vehicle by a fraction having as its denominator 120,000 and as its numerator the number of miles traveled by the vehicle before it was first brought in for correction of the problem. For example, if the car had traveled 6,000 miles before it was first brought in for correction of the problem, the lessee or buyer could be charged 5% (6,000/120,000 = 5%) of the purchase price for usage.

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