I bought a brand new 4Matic E-350 Benz in JAN 2011.
The car needs a transmission. I have been fighting with MB USA to just give me an even trade. I now see I paid TOO MUCH for it because they want me to take a $16K negitive equity. I'm very dissapointed in the customer service that I have received. I would never recommend anyone
purchase an E calss or any other car from MB in Alex, VA. I needed a car with all wheel drive so I traded in my 2002 S-class for the 2011 E-class; BIG mistake. I went back the next day to get my car and they sold it. What does that say? All I want to remedy the situation is a fair trade in. They have offered to pay my notes for 2 months! NOT HAPPY.
Smoother ride, less noise, better navigation system,
I'm certain it stinks that you have to have a new transmission put into a brand new car, but why not just let them do it under warranty?
It'll make more financial sense than trying to get some sort of "fair" trade.
I appreciate that you've informed potential buyers of your issue but on rare occasions even new cars just don't come put together just right.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.