We purchased a certified MB from a Benz dealer in NY. The car had 40k after 2 months engine ticking when starting. Bring it in oh we can't hear it. OK 6 months later now it's louder. Bring it in, leave it 2 weeks ok we hear it and it's a known Tech bulletin. Service advisor says 2 months we need to order a new motor from the assembly line. Then calls back and says your VIN # does not fall into this category so we will rebuild yours here. Replaced all main engine bearings. A month later pick it up no more noise but now it has a vibration at 4200 rpm. Dealer says can find it. A year and a half go by now 70k. The trim on the driver's door falls off, license plate light goes out, its a hid bulb and 3hrs labor. Battery goes dead, you can only get this battery at MB it's 300$. The last straw for us was the airbag recall. We get the notice, I call MB they say we don't know when where getting the bags just be patient. OK ,a month later it hits the news and we get a call from MB saying don't drive or drive at your own risk. I was happy to tell them we sold it. Funny thing they never even asked who purchased it. Not bitter just wanted to pass our experience along, make your own decisions. I own 5 cars at the moment and had always wanted a Benz. So that's why it's the 2 happiest days of my life, the day you get it and the day you sell it.
2011 Mercedes-Benz E-Class E350 4dr Sedan (3.5L 6cyl 7A)
The brand its suck. bad quality after 20k miles and get better after 40k miles. I own a E350 2011 for about 9 months and drives worse than my GMC 2006. they customer service Benzusa.com its even worse 1 hour in hold, 2 message for call back and still not one call. Two times at the dealer and always the same lame answers. very pour quality build. this is what I have left for people like me to know the real deal. Don't spend money just because the name. I'm very disappointed with my first and last Mercedes benz. Buy other regular brand because now these days its the same. I'm going back to Honda or Toyota with better MPG, lower services cost and they can be around for ever, very different from my Mercedes Benz E350 2011 with only 40k and already needs main bearing inside the engine, engine mounts and front suspension its loose. all this is ok by the Mercedes benz dealership in las vegas nv. every sad.
The performance is ok, and comfortable level is ok. However, after five years, the interior materials are deteriorating and torn apart. For my car, the car seat cover is torn apart and the buttons on the steering wheel need to be replaced. All because of poor quality of the artificial material used. For example, the buttons on the steering wheels are wrapped with some plastic film and are now all messed up.
Wonderful car for the intended purpose; very happy with the purchase. A most relaxing ride; very comfortable & supportive seats and least amount of road noise I have experienced in a car. Have the premium 2 and sports package. Got 46mpg with cruise control going 71mph on a road trip; around town average ~30. Get well over 500 miles per tank of diesel. Stereo system overall is fantastic, navigation system is a much needed improvement over previous generation and is very good. Engineering is what is expected; best in class trunk size when trunk closes engineered to not pinch the luggage! All season floor mats a must for us; cost extra but are great. Bluetooth works fine & easy to set up.
Blocks out most exterior noise.
AC, stereo system with i-phone are outstanding.
Spouse likes the driver side message and playing Pandora from the i-phone.
For several weeks in the spring diesel was cheaper than gas.
Filling up for fuel about half as often from previous car as the tank is large (~21 gallon) and gets great mileage.
Auto up and down for every window from all seats.
At ~ 15k miles, not a single problem with the car.
Purchased the trunk liner - feels cheap compared to Honda products.
Spouse wants passenger seat message just like the one the in driver's seat.
A little soft in steering/driving but to some extent was a known compromise driving a bigger sedan.
Keyless go works great but need to periodically replace batteries in FOB (~ 6-9 months & is easy to do).
Took too long to set up garage door opener from rear view mirror - finally called Mercedes and had it done within an hour.
Need to keep an eye out for diesel stations and only use the reputable ones.
Last but not least, this car is probably most expensive in class to purchase.