2010 Mercedes-Benz E-Class E350 4dr Sedan (3.5L 6cyl 7A)
I have had a BMW, Lexus and really liked the 2010 E350...so I purchased a CPO one.
And that is where the nightmare began.
The navigation system randomly freezes, the stereo system/phone system is on but no sound.
MB says its the software...hmmm but cannot be the hw according them them.
The rear bumper was literally not fitting in properly...they said that happens??
The rear passenger door was not aligned with the car...they said that happens with time!
The window would open on its own...they replaced the window, and said...its fixed...but it was not, they finally changed the motor and now its fixed. Worst experience I can imagine!
Perhaps a Yugo would be better!?!
That it works in order for a month at a time, but then something else goes wrong.
Lets not have the bumper fall out of alignment with the body of the vehicle!
Ensure the windows dont open on their own.
Fix the hardware and stop saying its a sw issue.
Improve your customer service.
When I called M-Benz of North America...they line is that what the warranty is for.
So you sold me a warranty on a nightmare of a car.
I will go back to Lexus.
After 1 year this car has been to the dealer no less than 6 times, and is currently there...week 4 now (they called to say it was ready) but when I came to pick it up the issues were not corrected.
Called M-Benz customer retention manager on Tues...still no response.
Its been a horrible experience!
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.