12 of 21 people found this review helpful
1st year in the shop over 2 months
By sk25 on
Vehicle2010 Mercedes-Benz E-Class E350 4dr Sedan (3.5L 6cyl 7A)
ReviewI have had a BMW, Lexus and really liked the 2010 E350...so I purchased a CPO one. And that is where the nightmare began. The navigation system randomly freezes, the stereo system/phone system is on but no sound. MB says its the software...hmmm but cannot be the hw according them them. The rear bumper was literally not fitting in properly...they said that happens?? WOW ok. The rear passenger door was not aligned with the car...they said that happens with time! The window would open on its own...they replaced the window, and said...its fixed...but it was not, they finally changed the motor and now its fixed. Worst experience I can imagine! Perhaps a Yugo would be better!?!
Best FeaturesThat it works in order for a month at a time, but then something else goes wrong.
Worst FeaturesLets not have the bumper fall out of alignment with the body of the vehicle! Ensure the windows dont open on their own. Fix the hardware and stop saying its a sw issue. Improve your customer service. When I called M-Benz of North America...they line is that what the warranty is for. So you sold me a warranty on a nightmare of a car. I will go back to Lexus. After 1 year this car has been to the dealer no less than 6 times, and is currently there...week 4 now (they called to say it was ready) but when I came to pick it up the issues were not corrected. Called M-Benz customer retention manager on Tues...still no response. Its been a horrible experience!
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