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Beware of Mercedes Warranty
By Brit in Dallas on
2004 Mercedes-Benz E-Class E320 Rwd 4dr Sedan (3.2L 6cyl 5A)
I bought a new (2004) E320 Sedan with Appearance and Luxury packages. It's very stylish but has been in the shop way too often. The air conditioning (horrible smell) which Mercedes was reluctant to correct first time stunk. Mercedes - simply flushing the system does not work - it needs to be replaced. Worse was to follow - the Mercedes Dealership damaged my computer during yet another visit to the shop (brakes recall) and it was replaced with a used part. Yes, a USED PART on a new car. I called Mercedes USA and was referred me to my new car warranty which gives them the option to do just that - replace parts with used or reconditioned ones. How cheap can you get Mercedes?
Favorite Features
Great looking inside and out. Well equipped.
Suggested Improvements
Need I say more - improve your Warranty, Mercedes. Whoever heard of a company with the repute of Mercedes Benz being reluctant to fix an air conditioning stench first time when they're clearly aware of this common fault. And used parts for new? Come on. No wonder you're losing market share.
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