MBNA Corp has no regard for customers out of warranty
By car_maven_1 on
2009 Mercedes-Benz C-Class C300 Sport 4MATIC 4dr Sedan AWD (3.0L 6cyl 7A)
I was happy my C300 Sport 4matic while it was under warranty.
A few technical problems (mostly w/navi) but otherwise good.
Recently, at 53,00 miles and 46 months old, my inside door handle broke making it impossible to exit the car.
It is $1200 to repair this plastic part (must replace entire pannel)! The dealer said it was out of warranty and suggested calling MBNA corporate.
Both the agent assigend to my case and his supervisor were rude and could not care less that this would have been covered 45 days earlier, or that it was my family's 13th Benz.
I told him I would never buy another - he didn't care.
At least the dealer agreed to split the repair cost.
Next time Porsche!
Styling, traction in snow, performance
Improve build quality to last beyond the warranty, stand behind product, hire corp customer service personnel who are not jealous of 1%'ers and actually want to keep your customers.
Their bitterness and arrogance was appalling.