2008 Mercedes-Benz C300: Still Waiting for Parts
January 28, 2008
Just over a month ago, Mercedes-Benz of Long Beach special ordered a part for the C300's rear sunroof shade. It arrived from Germany as forecasted, three weeks later. So we made an appointment to install it last week.
Our service advisor called a few hours after we dropped off the vehicle. He explained, "We lowered the headliner to install the part and realized that we need more parts to complete the repair." He followed with a humble apology and admission that they should have caught it the first time.
We were surprised by the straightforward apology, but not by what it meant: Another 7-10 business days for parts to arrive. We're waiting again.
Mike Schmidt, Vehicle Testing Coordinator @ 5,286 miles