2008 Mercedes-Benz 300-Class Long-Term Road Test

2008 Mercedes-Benz C300: Service and Wine

December 10, 2008


We dropped the C300 off at Mercedes-Benz of Long Beach the other day for a handful of minor issues: (1) broken fog lamp, (2) creaking from the sunroof, (3) front-end alignment and (4) re-attach the rubber pad on the emergency brake that mysteriously fell off.

This dealership is very convenient. And the work performed is always done to our satisfaction. But it has never been our favorite due to its anti-customer service. Not to mention the general air of disorganization.

So it wasn't a big surprise when the cashier sent us to the valet for our keys (wait 10 mins), the valet sent us back to the cashier for the keys (wait another 5 mins), the cashier handed us the keys that were in her drawer all along and sends us back to the valet. Rather than pull our car around the valet points behind him and says, "Your car is right back there, sir."

Buried in the sea of cars was our C300. Inside it we found plastic still on the seat and paper mats on the floor. Courteous at the time, but now just trash. Also on the seat was the above invitation to experience a little cheese, a little wine and the little GL.

Cost: $386.12

Days out of service: 1

Mike Schmidt, Vehicle Testing Manager @ 19,030 miles

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