1 of 2 people found this review helpful
By charitee on
2004 Lincoln Aviator Luxury Rwd 4dr SUV (4.6L 8cyl 5A)
We purchased this beautiful SUV because of it's mid size and appeal.
It was fine until it hit 75K miles, the engine froze up, & had to be replaced.
FORD was not willing to talk to us, and very rude, the AC hardly blows cool air, the radiator cracked, it is constantly in and out of the repair shop.
FORD has no interest in customer service, never will we buy another FORD product.
Improve the mechanics, build another SUV that isn't huge, a gas hog, and has a 3rd seat.
Offer customer service and take some accountability for the poor mechanics of this SUV.
I have to agree with Charitee on this one.
Around 2009, just outside the warranty, things started to go downhill fast.
Intake manifold issues, transmission problems, the NOTORIOUS crack on the rear facia, etc.
Ford could care less.
Most of the TSB's on this vehicle were never addressed by the "stealership" and even Ford themselves were extremely rude when contacted directly.
It is true, Ford has ZERO interest in customer service.
I Ford tanks next time the auto industry is in financial doo-doo.
The Aviator was sold off and now I own a quality foreign made SUV with a warranty that no US automaker can even come close to.
Ford can rot!