24 of 42 people found this review helpful
Major problems; returned car
By asteinberg on
Vehicle2012 Lexus RX 450h 4dr SUV AWD (3.5L 6cyl gas/electric hybrid CVT)
ReviewIntegrity of cabin compromised -- unsure if due to post-earthquake radioactive stuff or use of cosmoline. Lexus denies use of cosmoline, but service dept at dealer claimed this toxic substance was used; noxious fumes. Dealership would not test under similar circumstances. My wife and child ill; returned car within month with $5000 penalty. Dealer wanted to help, but Lexus company uncooperative. Lexus left me no alternative -- I shall now consider Federal and state regulatory authorities, litigation. In unlikely case Lexus stands behind product, I will update. But Lexus corporate was bureaucratic. Dealership had changed story many times -- such as - -that noxious fumes would burn off
Best FeaturesVery comfortable seats
Worst FeaturesPrior Lexus hybrid seemed more reliable. As explaiend above, my wife's health was jeopardized by lack of cabin integrity and fmes hich came in, with steep uphill climb after long drive. Dealerships did not take her concern seriously; one service rep hung up when we put our house contractor on the telephone to validate that he too could not breathe when he entered vehicle. Our experience so far -- Lexus corporate would not even reimburse for the $5000 we lost. I guess we should have persisted under the Lemon law and not given the car back. But we did not want to jeopardize health.
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