The buying experience was great. Other brands could learn from Lexus and how they treat their customers. . The mileage on the vehicle is as advertised. The ride is smooth and quiet. It is a great road trip vehicle. The Enform system is great! So why isn't the vehicle excellent? The navigation/audio system is 2nd rate. In a vehicle that costs this much money the sound/navigation system should be outstanding.
The car has a great ride is amazingly comfortable. The keyless entry is fantastic. The car handles well. The mouse is a great way to interact with the UI. My hand can be in a natural position without having to reach forward to a touch screen. As we head into summer, no doubt I am going to like the ventilated seats. While I bash the NAV system under "Suggested Improvements", the ability to enter addresses from my PC and phone and have them downloaded to the car is fantastic!. With gas prices well north of $4.00/Gal the mileage cant be beaten!
Lexus really missed the boat on the NAV/Audio system. The XM integration doesn't compare to a 2004 Acural TL that I owned. It also doesn't compare to the Infiniti that I had prior to this vehicle. The iPod integration is even worse. No album art. When scrolling through a long list of artists the system doesn't display what letter you are on. Additionally the performance of the interface is rather sluggish. The user interface for the NAV system is poorly planned. Lexus could use a lot of help in human interface design here.
Lastly, while the system allows for multiple phones to be paired, only one can be active at a time. My $100 Bluetooth headset allows multiple phones to be active.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.