After reading so much about Lexus reliability and dealer service, I'm underwhelmed. It's not bad, but it's not great, certainly not a rating of "5" that every dealership employee begs that you give them. Our car had been good - good power, good comfort, decent reliability. The suspension in tuned too soft for my taste, and the FWD is not ideal. In the 33k miles we've had the car, we've had several items break. This includes the HID headlights, Brake master cylinder (took 3 try's to get this one fixed), auto climate control still does not work right, rear power liftgate problems, and driver sun visor. Stock Goodyears wear out in 20k miles.
Soft leather, 18" wheels, nice materials inside, good looks, good gas mileage (17 / 24), dealer loaner cars when in for service. Good storage space in car.
Make the ride more "european" and less cadillac. How about more than 4-way adjustable passenger seat??? Better reliability, less dealer pressure for high ratings. Split rear gate so window can be lifted to allow for large items (like a surfboard).