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Average Consumer Rating 6 Total Reviews
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5 of 13 people found this review helpful
Don't Buy the Navigation System for This Car
By usmcstrategist on
Vehicle
2012 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
Review
This is our fourth Lexus. We bought the last three new. Until this model, we liked the car, the value, and the features, even though the latter are pricey. Our beef is with the navigation system. The Obamacare people could do better. A $270 voice-activated off-the-shelf Garmin 2797LMT runs circles around this $2,600 rip-off. It's awful. Based on what I've read about the 2013-14 models, nothing has changed. That affirms the arrogance of Lexus USA executives. Another tell-tale sign: If one calls the 800 Lexus number, one learns that Lexus management refuses to give the phone reps the tools to do their jobs: they can't see my instrument panel on their monitors. Therefore, they can't help.
Favorite Features
Gas mileage is excellent. And we like the satellite radio, though it's pricey.
Suggested Improvements
Fire the Lexus senior executives. Outsource the navigation system to people who do navigation systems for a living. Then get rid of the Obamacare people who designed the current system.
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