They have two maintenance schedules. No one tells you that you are under the severe schedule until you need the warranty. Transmission failed at 38K. Kia won't cover because we didn't have the transmission fluid changed at 30K per the severe schedule. Normal schedule says look at fluid and replace if needed all the way to 105K. No customer support! No dealership support! A private transmission repair shop states that the fluid is fine & that the failure is due to part failure. Kia doesn't rebuild transmissions, they replace the whole thing and keep many in stock just for this reason. I think Kia is trying to avoid a recall. Wish superman would come to our rescue.
Good customer service means repeat customers....Kia, the Power to Disappoint.